Insurance Customer Service- TD

Posted 2 days ago

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Job Details

Full Time

Location

Vancouver, BC Spences Bridge, BC

Salary

dollar sign 30 to 38 per hour (plus commission)

Job Description

Job Title: Insurance Customer Service Representative – TD
Location: Remote (Canada-based)]
Job Type: Full-Time

About Us:
TD Insurance is a leading provider of personal and business insurance solutions across Canada. As part of the TD Bank Group, we are committed to delivering trusted advice, quality coverage, and excellent customer experiences.

Role Overview:
We are seeking a friendly and knowledgeable Insurance Customer Service Representative to join our growing team. In this role, you'll be the first point of contact for clients, helping them with insurance inquiries, policy information, and claims support while ensuring a positive and professional experience.

Key Responsibilities:

Respond to customer inquiries related to home, auto, or life insurance policies
Provide clear information about coverage options, billing, and policy updates
Assist clients with claim submissions and follow-ups
Maintain accurate records of customer interactions using internal systems
Meet service quality standards and call performance targets
Identify opportunities to recommend additional products or services based on client needs
Work collaboratively with internal teams to resolve complex issues

Qualifications:

1+ year of experience in customer service (insurance or financial services is a plus)
Strong communication and problem-solving skills
Ability to work in a fast-paced environment with attention to detail
Proficiency in Microsoft Office and customer service software
Completion of or working toward a RIBO or OTL license is an asset
Bilingual (English/French) is a plus

What We Offer:

Competitive salary and performance incentives
Comprehensive health and dental benefits
Paid training and licensing support (if required)
Career advancement opportunities within TD
Supportive team culture and flexible work options

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.