Retail Customer Service-TD

Posted 3 days ago

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Job Details

Full Time

Location

Vancouver, BC Bridge Lake, BC

Salary

dollar sign 30 to 38 per hour (plus commission)

Job Description

Job Title: Retail Customer Service Representative – TD (Remote)
Location: Remote (Canada-based)
Job Type: Full-Time | Remote | Flexible Schedule

About Us:
TD is one of Canada’s leading financial institutions, committed to delivering trusted banking and financial services. As part of our customer-first approach, we’re expanding our remote service team to provide reliable, friendly, and solution-focused support for our retail banking clients.

Role Overview:
We’re looking for a dedicated Remote Retail Customer Service Representative to assist clients with everyday banking inquiries and transactions. This role is ideal for someone who enjoys helping people, solving problems, and working in a virtual team environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat with professionalism and empathy
Assist clients with account questions, transactions, online banking, and product information
Resolve issues efficiently while ensuring customer satisfaction
Educate customers on digital tools and banking services
Maintain accurate records of interactions in CRM systems
Meet service targets and follow TD’s quality standards

Qualifications:

1-2 years of customer service experience (preferably in banking or retail)
Excellent communication and problem-solving skills
Tech-savvy with the ability to navigate online banking systems
Comfortable working independently in a remote environment
Bilingual in English and French is an asset
High school diploma required; post-secondary education preferred

What We Offer:

Remote work with flexible scheduling
Competitive hourly pay and performance incentives
Health and wellness benefits
Career advancement opportunities within TD
Supportive, inclusive team culture

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.