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Novus Entertainment Inc

Customer Solutions Specialist

Posted 14 days ago

Job Details

Location

Salary

dollar sign44,000 per year

Job Description

Position Title:  Customer Solutions Specialist

 

Who We Are:


Novus is a rapidly growing company offering the best in Internet TV, and home phone services.

 

We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions.

 

We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth in the communities we service.

 

As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.

 

 

Why Novus:

  • We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
  • We live and play in the communities we service.
  • We offer a comprehensive benefits package after 3 months of full-time employment.
  • We offer a hybrid work from home/office environment after a predetermined training and development period.
  • Novus also offers generous education reimbursement and employer matching GRRSP programs.
  • It’s your birthday! Take the day off.
  • Our Fun Club will have you socializing with activities throughout the year and tasty treats on Fridays will satisfy your cravings.
  • Do you like dogs? Perfect, there are many roaming the office.

 

Some of your responsibilities include:

 

  • Provide professional, knowledgeable and pleasant customer service and technical support over the phone and via email
  • Promote and recommend Television, Internet & Phone services
  • Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
  • Provide thorough explanations about billing and payment process to our customers
  • Troubleshoot and resolve technical issues customers are experiencing
  • Participate in various outbound calling campaigns and follow ups
  • Process Canada Post equipment returns
  • Assist with Receptionist coverage when needed
  • Perform other duties as required

 

Required Skills and Qualifications:

 

  • 1-2 years’ experience in a customer service function & Internet technical support
  • Computer knowledge in MS programs (Work, Excel, Access, Outlook)
  • Minimum Grade 12 level education
  • Must be available to work flexible shifts including evenings, weekends and statutory holidays
  • Previous employment with a telecommunications service provider an asset

 

You are:

 

  • An excellent communicator with strong oral and written skills
  • A team player but can also work independently with minimum supervision
  • Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
  • A people person, your outgoing, positive and fun personality shines through
  • Highly organized with exceptional customer service skills and have a strong attention to detail
  • An analytical thinker - you have the excellent ability to take initiative and prioritize
  • Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

 

Bonus:

 

  • A love for all things TV and Internet, and technology in general
  • Speak a second language? Awesome, but not necessary

 

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

 

Thank you!

About Novus Entertainment Inc

We’re Novus. Nice to meet you. Tired of Goliath? David works in our customer service team. It’s un-Canadian to toot your own horn, so we’ll just say we’re the only company of our kind in the land. We proudly provide an alternative to the big telecoms. They got their start as monopolies, but we got our start quietly, offering the fastest Internet and TV to buildings in downtown Vancouver. Over the last twenty years, we’ve (politely) expanded into other buildings around Vancouver, Burnaby, Richmond, Coquitlam, Surrey and New Westminster. We’re proud to be the only maverick in the country, helping Canadians get better telecommunications services, better service, and better value for their loonie. Home sweet home Our Internet and TV are world-class, and so are our people (if we do say so ourselves, ahem). And we’re all from around here. Yep, we live in your neighbourhoods, love our city, and complain about the rain just like you. It means we take our job seriously to provide you with great service because you’re our people. And because you know where we live.

Industry

Telecommunications

Company Size

51-200 employees

Application closing date is 2025-04-29

Current Openings

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