Installation Technician

Who We Are:

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are known for our cutting-edge fiber optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service and our customers are always at the heart of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.  We are proud to live, work, and play in the communities we serve actively giving back through various initiatives throughout the year.

Why Join Novus?

• Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.
• Our wellness program is designed to support your overall health and well-being.
• You'll have opportunities for professional development, access to cutting-edge technology, and be a part of a supportive, collaborative work culture as we embrace continuous improvement.
• It’s your birthday! Take the day off to celebrate.
• Love dogs? You’ll be in good company – there are many roaming the office.
• Our Fun Club will have you socializing with activities throughout the year and tasty treats on Fridays will satisfy your cravings.

The Position:

Our technicians are invaluable to our team. Without them, we wouldn’t be able to connect TV, Internet, or phone services to our customers. Not only that, but our install technicians receive the most praise from our customers regarding outstanding customer service, they really are amazing. No pressure though, we know you’ll fit right into this star role.

Key Responsibilities include:

• Perform disconnections and installations, including Fiber, coaxial and CAT 5.
• Proficiently installing, diagnosing, troubleshooting, and repairing technical problems
• Ensuring customers are well equipped with everything they need and that all               technology is programmed properly and functions. Including hands-on demonstrations when necessary.
• Maintain documentation and records daily.
• Maintain work vehicle, tools and equipment.
• Perform other duties as required.

You are:

• Able to use your own vehicle for work, as required by Novus Vehicle Policy.
• Work various shifts including days, nights, and weekends.
• Work overtime when necessary.
• Able to use hand/power tools and testing equipment.
• Physically able to bend, stand, climb and lift heavy objects (at least 20lbs).
• Very analytical, love taking initiative and you know how to gauge priorities.
• A good communicator. You communicate well within your team.
• A people person. You love to meet new people.

Qualifications:

• High School Diploma required.
• Computer knowledge in MS programs & Networking protocols are an asset.
• You must possess a valid driver’s license with a clean driving record.
• As part of our hiring process, we conduct a standard criminal background check.

Join our dynamic Installation Team and play a crucial role in connecting our customers with the high-quality services Novus is known for. At Novus, we don’t just build networks—we reimagine how people connect!

At Novus, we are dedicated to fostering a warm and inclusive environment where everyone feels like they belong. We embrace diversity and Inclusion, making sure everyone feels valued, respected, and empowered to share their unique perspectives and talents. Our goal is to remove barriers, so that everyone, no matter their background, identity, or abilities, can thrive here. Come, join us in building a workplace where everyone feels at home!

How to Apply:

Please submit your resume and a cover letter detailing your experience and qualifications to: humanresources@novusnow.ca

Thank you to all applicants for your interest in this position. Only those selected to proceed to the next stage of the recruitment process will be contacted. We appreciate your understanding.