Client Care Representative-TD

Posted 6 days ago

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Job Details

Full Time

Location

Vancouver, BC Britannia Beach, BC

Salary

dollar sign 30 to 38 per hour (plus commission)

Job Description

Job Title: Remote Client Care Representative – TD
Location: Remote (Canada-based)
Job Type: Full-Time | Remote

About Us:
TD Bank Group is a trusted leader in financial services, committed to providing outstanding support to individuals and businesses. Our Client Care team ensures that every customer interaction is handled with professionalism, empathy, and accuracy—no matter where they are.

Role Overview:
As a Remote Client Care Representative, you’ll be the first point of contact for clients seeking assistance with their banking needs. Your role will be to listen, solve problems, and guide clients through our services with confidence and clarity.

Key Responsibilities:

Answer inbound calls, emails, or chats from clients regarding banking services
Provide support for account questions, transactions, and digital banking tools
Resolve issues efficiently while maintaining a high level of service
Update and maintain accurate client records
Escalate concerns when necessary and follow up to ensure resolution
Meet performance metrics related to quality, accuracy, and response time

Qualifications:

1+ year of experience in customer service (banking or call center experience is a plus)
Strong verbal and written communication skills
Comfortable working in a fully remote environment
Tech-savvy with the ability to navigate multiple systems
Bilingual (English/French) is an asset

What We Offer:

Work-from-home flexibility
Competitive salary and benefits
Paid training and continuous learning opportunities
A supportive, team-oriented environment
Opportunities for growth within TD

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.