BAND 3 - Manager, Technical Operations

Posting Title
BAND 3 - Manager, Technical Operations

Position Classification
Band 3

Union
N/A

Work Options
Remote

Location
Multiple Locations, BC CA (Primary)
Prince George, BC V2N4P7 CA
Richmond, BC V7C 4M9 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA

Salary Range
$88,700.23 - $125,700.07, annully

Close Date
10/11/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Citizens' Services

Ministry Branch / Division
Enterprise Services, CDT

Job Summary

The Team
The Cybersecurity and Digital Trust (CDT) Technical Operations team is an established group of 12 professionals committed to safeguarding digital identities and ensuring secure access to government services. As part of a larger branch of 110, you will collaborate with Product Managers, Security Analysts, Developers, and other specialists to provide critical support for services like BCeID and BC Services Card. We value diverse perspectives and are dedicated to fostering an inclusive environment where everyone's contributions help enhance accessibility, security, and resilience in public services.

The Role
As the Manager of Technical Operations, you'll oversee and manage the day-to-day operations of identity and authentication technology for CDT, ensuring services are delivered securely and efficiently to meet agreed-upon service levels. Your work will have a direct impact on citizens by enhancing their access to vital government services, improving security, and fostering trust in digital interactions. We're committed to equity, diversity, and inclusion, and offer a supportive environment where innovative ideas are encouraged, and growth opportunities abound. Join us in making a real difference in how public services are delivered across the province!

Qualifications:
Education and Experience Requirements

• Degree, diploma, or certification in the computer science field or, an equivalent combination of education, training and experience. 4 years' experience supervising a team of technical staff.
• Experience leading and directing teams of technical experts to effectively achieve organizational goals and objectives.
• 3 years' experience in technical operations in a complex application environment, supporting a large, diverse, corporate business enterprise, which resulted in solutions for clients.
• 3 years' experience leading and resolving complex staff, team, and/or client issues.

Preferences:

• Experience negotiating and managing information technology and/or other contracts.
• Experience supervising staff in union positions.
• 3 years of experience working with government led identity software solutions.
• Experience leading initiatives to enhance the skills and capacity of IT professionals working with agile teams on identity software solutions, open source, cloud platforms and/or digital services at the enterprise level.
• Demonstrated leadership in digital government initiatives.
• Experience working with BC Government's Digital Framework and Digital Principles Policy Chapter 12: IM/IT Management
• Experience working with BC Government's Digital Framework and Digital Principles and Policy Chapter 12: IM/IT Management Working knowledge and understanding of the Digital Code of Practice.

For questions regarding this position, please contact aaron.unger@gov.bc.ca

About this Position:
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Surrey, Vancouver, Richmond and Prince George.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.
This position is excluded from union membership.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Leadership and Management

Additional Information