Technical Program Manager

Technical Program Manager

Location: Hybrid - Kamloops or Vancouver, BC, CA

Job Function: Information Technology

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops

This is a Permanent, Full Time opportunity

Expected Salary Range: $104,662.00 - $130,827.00 - $163,533.00

Our typical hiring range will be +/- 5% of the midpoint shown above

Factors influencing this decision include qualifications and market conditions for the role

The Company
For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.5 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

The Team
Joining Business Technology at BCLC means you'll be working with cutting-edge technology to help build a world-class entertainment company. This is an engaged, innovative, capable group of talented individuals working in digital enablement, product delivery services, technology platform enablement, enterprise services, integrity and operations. This enables us to execute the purchase and validation of lottery tickets at over 3400 lottery retailers, manage a complex network of 12,000 slot machines and electronic table games across the province and provide the backbone for BCLC's iGaming platform, and much more.

The Software Development team designs, builds, and maintains the critical software solutions BCLC leverages to drive our business. We are a group of hands-on technology professionals who bring together a diverse and complementary skill set. From enterprise systems to eGaming, and in all parts of our cutting-edge tech stack, we collaborate and innovate to ensure the highest standards of technical integrity for the software that powers the games our players love.

The Role
The Technology Program Manager provides technical leadership and program management to oversee the delivery of technical projects across BCLC's Lottery line of business and creates value to our players. Our Lottery business represents over three hundred million dollars in net income annually to return to the province of BC, offering significant opportunity for the right person to make an impact on a large scale.

Reporting to the Senior Manager, Software Development, the Technology Program Manager is responsible for the successful technical delivery and operations of technical ecosystems, portfolios, or product groups. The TPM enhances the effectiveness and efficiency of technical delivery across the entire technology lifecycle, driving greater value for BCLC and its customers. The Technology Program Manager will be key to ensuring our strategy is executed including lottery platform and operations, retail accounts, and rewards and incentives are implemented per existing roadmaps.

What you will accomplish

• Develop deep product and technology knowledge to guide and optimize delivery, technical decisions and processes affecting multiple teams
• Lead complex initiatives involving multiple teams, optimizing value delivery and managing dependencies
• Plan, execute, and deliver complex technical projects across teams
• Ensure technical solutions align with business goals and program objectives
• Collaborate with teams and vendors to reduce dependencies and remove roadblocks
• Identify and implement program improvements
• Make technical decisions within scope
• Identify risks and opportunities, develop mitigation strategies, and report on risks
• Lead technical communications with vendors, manage contracts and drive vendor performance
• Lead or participate in technical meetings including team of teams, planning & backlog refinement, team synchronization, up to executive steering committees and act as an escalation point
• Provide leadership that supports BCLC's vision and values, mentoring of team members and ensuring teams have the relevant capabilities and resources to support their work

Qualifications and skills

• A Bachelor's degree in Computer Science, Software Engineering, Information Technology Management, or a related discipline
• 5 to 7 years of relevant experience, including at least 3 years' experience in a leadership role, which may include people leadership or coaching/mentoring experience
• A combination of education, experience, and demonstrated skills may be considered

What will make you successful

• You have a deep knowledge of multiple technology systems, products and platforms, with proven technical leadership across complex enterprise programs aligning technical initiatives with business objectives
• You are a strategic thinker with a high level of business acumen and the ability to develop and implement long-term technical strategies that align with organizational goals
• You have transformational leadership, experienced with leading significant enterprise technical change initiatives
• You build strategic relationships at an advanced level with all levels of the organization
• You are an exceptional communicator, able to make technical concepts come to life with both technical and non-technical groups
• You have strong critical thinking, analytical and problem-solving skills and use data to make high level decisions
• You have demonstrated proficiency with project management frameworks and can lead multiple enterprise projects at the same time
• You have proven delivery experience, leading work through multiple product teams
• You have experience managing vendors and with contract management

It would be awesome if you also had

• Experience in multiple domains
• Software Development experience
• Vendor and contract management experience
• Understanding of regulated industries, cyber security, and privacy

What's in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com .

All candidates must be at least 19 years of age and legally eligible to work in Canada