PM DISPATCHER IN KELOWNA, BC

Posted 3 days ago

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Job Details

Full Time

Location

Kelowna, BC

Salary

dollar sign 50,000 to 55,000 per year

Job Description

Our client in Kelowna is looking for an experienced Dispatcher. This is a transportation and supply-chain company with possibility of growth and Responsibilities (PLEASE NOTE WE ARE A STAFFING AGENCY LOCATED IN DELTA WITH OUR CLIENT COMPANY LOCATED IN KELOWNA, THIS POSITION IS NOT IN DELTA, BC)

Duties

Driver Communications: Serve as the primary point of contact for all drivers, providing them with detailed pickup and delivery instructions to ensure smooth operations.
Progress Monitoring: Continuously track and monitor drivers' progress on their assignments, confirming timely completion and addressing any issues that may arise.
Equipment Planning: Strategically determine the appropriate transportation equipment (FTL or LTL) for each pickup, ensuring maximum utilization of trailers and containers while minimizing costs for the company.
Performance Management: Assess and evaluate driver performance to meet or exceed corporate standards. Conduct bi-annual performance reviews and report any violations to the Dispatch Manager and Safety & Compliance Manager.
Service Failures: Proactively communicate any potential service failures to the Customer Service team to allow for immediate resolution.
Dispatch Board Maintenance: Maintain an organized dispatch board that clearly conveys shipment details, truck locations, and trailer statuses to ensure real-time visibility.
Fleet Maintenance Coordination: Collaborate with the Fleet Manager to coordinate all maintenance needs, facilitating equipment delivery to maintenance and repair vendors as necessary.
Emergency Repairs Management: Ensure all emergency repairs are handled according to the guidelines set forth in the operations manual to maintain safety and compliance.
Customer Support: Respond to incoming telephone inquiries professionally and efficiently, providing information and addressing concerns as needed.
Availability for Extended Hours: Demonstrate flexibility and willingness to work occasional extended hours to meet business needs.
Additional Duties: Perform other related tasks and responsibilities as required to support overall operations.

Qualifications & Key Competencies:
• Grade 12 graduation
• Proficient knowledge of Outlook, Word and Excel
• MUST have minimum 3 years experience in a dispatch role
• Ability to communicate effectively both orally and in writing
• Good analytical and mathematical skills
• Strong troubleshooting and organizational skills; attention to detail
• Ability to meet urgent deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

This is a Monday to Friday, office based role. 10:30 am to 7:00pm (Must be willing to do overtime when required)

If you have the matching qualifications, please email or call Express Employment Professionals in Delta BC 604.668.5899 or jobs.deltabc@expresspros.com

About Express Employment Professionals

As a full-service staffing company, Express Employment Professionals provide cost-effective solutions to assist client companies with their staffing needs, helping their business meet its bottom-line objectives. With over 800 offices in Canada, the United States and South Africa we are well positioned to assist candidates in moving their career forward. Express Employment Professionals provide temporary staffing/evaluation and direct hire recruiting.