IS Application Specialist

Full-time; Permanent

Date Posted: September 24, 2024

Who we are...

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE whether it is our guests, our employees or the community.

We are looking for someone to join IT/IS team. We are seeking a motivated, analytical, and hardworking individual with a passion for Information Systems. This person will be responsible for understanding and documenting current systems and business processes that they support. They will provide technical support and subject matter expertise on business applications to trouble shoot user-oriented issues and implement improved business processes. They will make recommendations for improvements to the applications and working with external service providers to ensure that all business information systems are functioning optimally. This role will support, maintain and optimize day to day functioning of current software.

Why join our Team?

• Exhilarating and fun-loving culture
• Flexible work environment
• Opportunity for free or discounted tickets to shows, events, sports games, and much more
• Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

What will you do?

This role of IS Application Specialist will be reporting to Director IT. Your primary accountabilities will be to:

Application Support

• Supporting current ERP system with various support and technical issues
• Responsible for data import/export to/from various systems
• Provides data extraction support to business teams
• Set-up and deploy Point of Sales (POS) systems with menus, prices, user administration and configuration
• Investigate user identified application issues through review of data set-up, user procedures applied prior to the incident, existing system capabilities, application history and system interdependencies
• User administration of various systems including but not limited to Macola, DocuSign, Volante, Momentus, Clover, Global Payments etc.
• Performs trouble shooting with applications and works with outside vendors to resolve issues
• Supports and optimizes current applications working with internal customers to ensure system is performing as required
• Performs seasonal set up of applications and systems
• Ensure that services and systems are optimized, updated and monitored
• Assist with filling out annual IT/IS audits

Training

• Provide technical guidance to staff and answer help desk inquiries as required
• Manages the implementation of new applications including coordination of user acceptance testing and training
• Develops additional tools and training to optimize current applications

Enhancement and Implementation

• Assist with system implementation plans for new systems including ERP system
• Plans and coordinates proof of concept testing of upgrades and new services, ensuring systems will operate correctly in current and future environments
• Participates in the identification and development of new and enhanced department standards, guidelines and procedures
• Works with business leads to determine technology requirements and propose solutions
• Determine application criteria based on the organization's requirements for new or modifications to existing applications
• Works with current technology solutions to optimize performance of those solutions to meet current and future business needs

Documentation

• Document issues, observations and outcomes
• Create and maintain knowledge base for various processes, applications and setup
• Maintain data inventory as per policies and procedures
• Create and maintain inventory of POS terminals and pin-pads

What else?

• Completed a Computer Science/IT degree or diploma program
• Must have a valid Class 5 BC Driver's License
• 3-5 years' work experience supporting business applications and database
• 3-5 years' experience with Power Apps, advanced Excel (Power Query, Pivot Tables) and MS SQL
• Experience creating reporting Dashboards (Power BI or similar platforms)
• Experience managing various technical projects
• Proven ability to work independently and collaboratively with cross functional teams
• Excellent communication skills both verbal and written
• Ability to work extended hours and/or weekends when required
• Excellent communication abilities and customer service skills
• Ability to speak, read and write English for the purposes of written and oral instructions, and preparation of work-related document or reports
• Must be a good team player with the ability to work well with others and demonstrate a professional demeanor
• Strong analytical and problem-solving skills with the ability to identify root causes and design optimal process solutions
• Must be a self-starter with strong work ethic and able to work with minimum supervision
• Ability to multitask, work in a high-pressure environment while meeting tight deadlines
• Ability to lift up to 30 lbs. for the purposes of carrying and installing work related equipment
• Successful Candidates must undergo a Criminal Record Check

Who are you?

• Detail Oriented
• Proactive
• Analytical
• Skillful communicator
• Team player
• Self-starter

Where and when to APPLY?
Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. We look forward to hearing from you!

Additional Information
The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $78,000 - $88,000 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.

The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.