CLK 09R - Program Support Clerk

Posting Title
CLK 09R - Program Support Clerk

Position Classification
Clerk R9

Union
GEU

Work Options
Hybrid

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$50,190.86 - $56,546.21 annually

Close Date
10/15/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Children & Family Development

Ministry Branch / Division
Specialized Provincial Services

Job Summary

The Team
The Ministry of Children and Family Development provides services that support healthy, safe environments where children are connected to their families and community. The ministry delivers most of its services locally through contracted agencies as well as through centrally administered provincial programs. Specialized Provincial Services administers the At Home Medical Benefits and Autism Funding and Youth Transitions programs.

The Role
Working within a call centre environment, the Program Support Clerk delivers technical and administrative assistance for the centralized approval and payment of program benefits. They clarify case details with clients and address inquiries from the public and other stakeholders.

Qualifications:
Education and Experience Requirements

• Secondary school graduation (Grade 12 graduation) or equivalent (GED).
• Minimum of 6 months of client/customer service experience.
• Minimum 6 months experience with financial transactions.
• Experience utilizing a variety of computer software programs to create, edit and enter information (i.e. MS Office Suite - Word, Excel, Outlook).

Preference may be given to applicants with the following:

• Experience working in an office setting providing administrative services.
• Experience using ICM and/or CAS applications.
• Data entry experience.

For questions regarding this position, please contact Ali.Stetler@gov.bc.ca .

About this Position:
This posting is to establish an eligibility list to fill both current and/or future permanent and/or temporary vacancies.
Flexible work options are available, this position may be able to work up to four days at home per week subject to an approved telework agreement.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services, Social Services