CLK 09R - Customer Service Representative

Posting Title
CLK 09R - Customer Service Representative

Position Classification
Clerk R9

Union
GEU

Work Options
On-Site

Location
Vancouver, BC V6B 0N8 CA (Primary)

Salary Range
$50,190.86 - $56,546.21 annually

Close Date
3/28/2025

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Attorney General

Ministry Branch / Division
BC Human Rights Tribunal

Job Summary

The Team
The Human Rights Tribunal is an independent quasi-judicial Tribunal established by the Human Rights Code ("Code") to provide dispute resolution services in human rights matters. The Tribunal receives, mediates, and adjudicates complaints in human rights matters. The team is a dedicated and experienced group committed to advancing equity, diversity, and inclusion through fair and impartial human rights dispute resolution. As an established team, they manage a high volume of human rights complaints while ensuring privacy and accessibility in line with the Human Rights Code and FOIPPA. Their work has a meaningful impact on individuals and communities, fostering a more just and inclusive society, and they value collaboration, respect, and integrity in everything they do.

The Role
The Customer Service Representative plays a vital role in ensuring fair and accessible service at the Tribunal. This position is responsible for providing general information on policies and procedures, assessing and responding to public inquiries, and directing individuals to the appropriate resources. It also involves processing incoming correspondence, coordinating hearing rooms, and managing reception services. With a strong focus on equity, diversity, and inclusion, the role ensures that all individuals, regardless of background, receive clear and accurate information in a respectful and supportive manner. This position is an integral part of the Tribunal's commitment to delivering accessible and efficient services.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent.
• A minimum of 6 months experience providing administrative or clerical support services in an office environment.
• Experience providing customer service, preferably within a high volume, fast paced environment and a diverse clientele.
• Experience / training with office computer applications such as word processing, case management systems, data bases and other standard applications.
• Preference may be given for post-secondary education.
• Preference may be given to those who have taken de-escalation, trauma informed or conflict resolution training or related training for dealing with challenging situations.

For questions regarding this position, please contact Marc.Lefebvre@gov.bc.ca .

About this Position:
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services

Additional Information