Account Director, Healthcare Security

Job Skills / Requirements

As our Account Director for our security contract with a Lower Mainland health authority, you will be involved in all aspects of its management and and oversight, developing and fostering relationships, and collaborating with clients and colleagues. You will be the point of contact for the client and for the security team that works within the portfolio.
Your extensive healthcare security management experience, knowledge of program development, risk management, and critical thinking will be essential in this role to ensure our quality service offerings are delivered in accordance with contracted expectations.

This position will be based out of our Burnaby office but will be required to travel throughout the Lower Mainland on a regular basis.

Responsibilities:
• Oversees the performance of and provides guidance to management and supervisory staff while fostering excellent team dynamics and providing support for all team members
• Provides a strong operational presence on job sites, building rapport with front-line Security Officers, and regularly auditing security programs
• Establishes and implements short- and long-term operational strategies that ensure all contractual obligations are met and expectations of our service delivery are exceeded
• Represents Paladin Security at regular contract management and operational meetings with client groups
• Establishes measurable targets and monitors program deliverables to effectively evaluate performance of all subordinate staff
• Maintains effective relationships with all stakeholders
• Maintains a monthly Key Performance Indicator program that meets our client's needs, while ensuring all monthly deliverables are submitted on time
• Ensures the portfolio remains within established margins and supports management and supervisory team with overtime mitigation strategies
• Ensures all management personnel have strong staff succession plans in place to uphold Paladin's goal of promotion from within
• Regularly liaises with branch departments and business streams
• Ensures that all services provided by staff are delivered in accordance within established healthcare best-practices and in accordance with PSG's code of ethics
• Assists in the development, implementation and review of policies, standards and procedures that are consistent with the philosophies and practices of PSG and BC Healthcare client groups
• Supports in the development of emergency response plans and developing goals and objectives for the department related to the continual improvement and testing of emergency response plans
• Advances training levels of security and management staff through both internal and external training
• Performs other duties as required to meet operational needs
Requirements:
• Extensive management experience in a related industry (minimum of 5 years), preferably in a health care environment
• Active membership with the International Association of Healthcare Security & Safety (IAHSS) and must have, or be willing to work towards obtaining the Certified Healthcare Protection Administrator (CHPA) designation
• Advanced technical writing and communication skills
• Strong project management skills
• Valid driver's license and a vehicle that will be used for work purposes
• Displays an ongoing commitment to personal education (CPP, CHPA, PSP, etc.)
• Post-secondary education in Security Management, Criminology, Health Care Administration or related discipline would be an asset.

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This is a Full-Time position