Site Security Supervisor

Job Skills / Requirements

Our Site Supervisor is responsible leading the security team and ensuring that our services delivered on site are of the highest quality. This retail / commercial site is in Vancouver, near the Downtown Eastside, which presents our team with a unique, fast-paced, and challenging environment. It also provides endless opportunities to make a difference in the community and to work alongside first responders on a frequent basis. Our ideal candidate will have experience in the security industry, experience in a leadership role, an engaging mentorship style, and CARE for our industry.

Responsibilities:
• Provide mentorship and coaching to Paladin team, maintaining and increasing staff motivation and morale
• Work closely with the Shift Supervisors and Portfolio Resource Coordinator to oversee staffing levels and maintain the site schedule
• Conduct site level interviews for prospective staff before initiating training to meet the highest standards for deployment
• Oversee that all Officer training requirements are completed
• Continually evaluate the site procedures and policies, and forward any recommendations to the Client Service Manager (CSM)
• Serve as the first point of contact for security escalations during regular business hours and after-hours
• Read, review, and investigate reports of incidents documented by the security staff and ensure the appropriate departments are notified
• Develop, administer, and oversee training for new site employees and refresher training for site employees
• Perform regular reviews of employee performance and site knowledge
• Maintain and audit first aid equipment and send status reports to CSM
• Conduct and oversee investigations into issues or incidents on site and provide complete and comprehensive reports
• Serve as a link between tenants, members of the public, Paladin Security management, and the client
• Perform other duties to meet operational needs
Requirements:
• Minimum of two years of work experience in the security industry
• Minimum of one year of supervisory / managerial work experience
• Must be willing and able to attend frequent medical emergencies and first aid calls, including administering Naloxone injections
• Valid BC Security License
• Valid AST would be an asset; must be comfortable with physical interventions
• Experience with administrative tasks, specifically OH&S, would be an asset
• Knowledge of access control, fire control, CCTV, and other site-related systems; Control Officer experience is an asset
• Strong communication, interpersonal, and customer service skills
• Ability to understand complex scenarios, including emergency situations, and to come up with plans and procedures to effectively counter them
• Confidence in dealing with people management issues, working with HR, and in effectively handling interpersonal issues

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This is a Full-Time position

Relocation is not provided and travel is not required