Workforce Planning Manager (Hybrid)

Posted 2 days ago

Apply Now AI Interview Copilot

Job Details

Full Time

Location

Burnaby, BC Prince George, BC Trail, BC

Salary

dollar sign 88,900 to 122,000 per year

Job Description

Job Description:

Are you a natural at numbers and strategy? Do you thrive on creating smart scheduling plans that make operations run smoother? Our large client in the renewable energy sector is looking for a Workforce Planning Manager to lead a dynamic team and support over 200+ customer service professionals across B.C.

This is a fantastic opportunity to work with one of the province’s biggest players in clean energy.

Location: 📍Burnaby | Prince George | Trail, BC

What’s in it for you:

Flexible hybrid work model (work from an approved flex location up to 2 days a week!)
Competitive salary + incentive bonus ($88,900 – $122,300)
Professional growth in the renewable energy industry
Inclusive, safe, and collaborative workplace

What You’ll Do:

Lead a team of analysts to deliver top-tier labour forecasts and scheduling strategies
Monitor and analyze call volume trends to optimize workforce support across contact centres
Create and improve short-term and long-term workforce plans
Provide actionable insights using advanced reporting tools and forecasting models
Drive improvements to internal planning processes and support peak service performance

What You Bring:

A degree in business, commerce, or data analytics—or 10+ years of related experience
Strong analytical mindset with expert-level Excel skills
Hands-on experience with workforce management systems
Team leadership, collaboration, and decision-making strengths
Detail-oriented and data-driven with a passion for process improvement

About Hunt Personnel/Temporarily Yours

Hunt Personnel/Temporarily Yours is one of Vancouver's most well-established and successful recruitment firms. We recruit top-quality candidates for some of the most high-profile companies in the lower mainland. Our specialty areas are Administrative Support, Accounting & Finance, Legal Support, Call Centre and Customer Services Office Administrative Recruitment, Temporary Office Administrative Staffing, Human Resources, Supply Chain & Logistics, Legal Assistants & Paralegals, PR & Communications, Sales & Account Executives, Marketing & Communications, IT & Network Support and Management & Professional placement.