Team Lead, Systems Administration

Team Lead, Systems Administration

Children and Women's Health Centre, BCCH Research

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety is a priority and a responsibility shared by everyone at PHSA and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Team Lead, Systems Administration provides supervision and direction to a team in a distributed and centralized computing environment. The role is responsible for allocation of work, coaching, orientation and training, and scheduling of staff, and assisting with problem-resolution. The Team Lead is responsible for the day-to-day management and administration of BC Children's Research's enterprise server infrastructure and related systems. This includes all file, print, application, web, messaging and database systems, as well as core infrastructure applications and functions such as networking equipment, storage, backup and virtualized VMware environment. The Team Lead provides second and third level support for Service Desk and Application Support Teams, related to hardware and operating systems. In addition to developing specialized solutions to meet the organization's server infrastructure and communication requirements, the Team Lead is responsible for the coordination, control, testing, maintenance and support of infrastructure systems to achieve the highest level of server and system and availability throughout the BC Children's Research.

What you'll do

• Provides leadership, guidance and supervision of staff using effective leadership techniques (e.g., coaching, mentoring, and skills and leadership development).
• Provides work direction to assigned staff including monitoring requests received and distribution of work ensuring response times and other performance targets are met in accordance with established guidelines; assists staff with unresolved issues; referring unresolved problems to the Director.
• Coaches team members and determines related orientation and training needs through methods such as discussing individual and team goals, clarifying requirements and discussing progress. Gathers information regarding performance issues and determines what to forward to Director for consideration.
• Leads and coordinates work assignments and ensures appropriate staff coverage by developing and maintaining a staffing schedule, organizing work flows and re-prioritizing work according to changing demands.
• Responsible for the procurement of research related IT Infrastructure equipment purchased both with grant and operating funds; ensures purchases are aligned with PHSA and Funder policy and works to secure most competitive pricing.
• Provides specialized technical expertise to BC Children's scientific programs in all aspects of IT infrastructure and operating systems including, server design, installation, web, database, security and storage environments. Implements solutions that promote the integration of technologies based on industry standards, research direction and requirements of funder.
• Provides specialized technical expertise and support in all aspects of organization-wide infrastructure and operating systems including file and print, web, database, messaging, anti-virus, storage environments. Implements solutions that promote the integration of technologies based on industry standards.
• Coordinates and implements system upgrades and system tuning to ensure maximum performance, security and stability of servers, including capacity planning (storage, processor, memory, bandwidth, etc.) for current and anticipated loads in response to policy, client requirements or technology related to server systems.
• Documents technical support procedures, for such areas as hardware/software installation and testing, and ensures system documentation is developed and maintained, including backup schedules and disaster recovery planning. Develops and communicates plans for planned downtime. Provides after hour support related to server hardware and applications.
• Takes part in major problem reviews with other members of IT department and makes suggestions for network, services availability and performance improvements; participates in change management, evaluation and planning processes as a part of Change Advisory Board; suggests workflows and procedures used by Systems Administrators.
• Maintains close communications with the Team Lead, Service Desk and Team Lead, Programming. Liaises with other information systems groups by networking to ensure awareness of new developments within the research community and industry, exchanging information and maintaining currency. Participates in projects and meetings on an ad hoc basis, as required.
• Maintains close communications with counterparts at Partner Universities and external vendors
• Leads and supervises the technical delivery of projects undertaken by staff, ensuing effective use of technical resources.
• Provides technical consulting related to the acquisition of new systems and standards or the implementation of new applications on existing systems. Prepares technical whitepapers and develops business cases that assist decision making processes. Installs, configures, tests and maintains hardware and software in support of approved projects.
• Maintains an awareness of current information system trends and issues through literature review, contact with peers at other organizations and attendance at seminars, workshops and educational programs.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Bachelor of Science Degree in Computer Science or related field, plus five (5) years recent related experience in an information systems technical environment. Minimum two (2) years recent experience in a leadership role.

Skills and Knowledge

• Proven hands-on specialized project experience with Microsoft's infrastructure tools and technologies including Linux, VMWARE, CISCO, iSCSI/FC Storage Windows 2008/2012 server operating systems.
• Expert knowledge and understanding of core Microsoft & Linux technologies and strategies, including technology design, implementation equipment and support functions related to Exchange, SMS, Visual Basic, IIS, Active Directory, SQL Server, DNS, VPNs and general networking.
• Strong enterprise-level experience in the systems administration and implementation in a large-scale environment, including backup and recovery methods.
• Excellent interpersonal, oral and written communication skills with the ability to communicate complex ideas in simple terminology.
• Ability to understand and clearly relate technical information and principals of operation to other members of the organization.
• Ability to analyze operational problems and recommend innovative solutions, demonstrating time management skills.
• Proven ability to plan and execute complex projects with stringent budgets and timelines. Certifications such as Microsoft MCSE/MCDBA or VMWARE would be an asset.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their learning journey related to Indigenous-specific Anti-racism, Indigenous Cultural Safety and Humility, DEI and anti-racism.
• Works collaboratively with appropriate Indigenous teams and Diversity Equity and Inclusion departments to ensure holistic application of culturally safe, equitable and anti-racist lenses.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time
Salary Range: $88,990 - $127,923/year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak Street, Vancouver BC V6H 2N9
Closing date: Applications accepted until position is filled
Hours of Work: 09:00-17:00 Monday-Friday
Requisition #: 168911E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.