Service Coordinator

Overview

We're looking for experienced individuals for the Service Coordinator role.

Service Coordinators provide a range of services, assistance, and responsiveness to injured workers in our vocational rehabilitation, case management, long term disability services and special care services teams in our Richmond, Burnaby, Port Moody, Kamloops, Victoria, Prince George, Nelson, and Terrace offices.

If you are a proficient, highly-organized administrative support person, passionate about making a difference to injured workers and would like to join a team to coordinate key support and services, we want to hear from you. In this role, you'll rely on your interpersonal skills to build rapport with injured workers and team members while providing exceptional, courteous, empathetic, knowledgeable, and prompt service to clients and service providers.

How you'll make a difference: You'll provide compassionate, supportive service to people injured at work.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices, based on the operational needs of the position.

What you'll do

• Maintain ongoing contact and communication with injured workers by managing various payments, scheduling appointments, and obtaining claims-related information
• Ensure the case management team is updated with claim-related information and issues to be resolved
• Proactively manage administrative matters pertaining to each claim
• Prepare correspondence and perform other related clerical and support duties as required

Is this a good fit for you?

We're looking for people who can:

• Independently problem solve and analyze facts to make sound decisions that reflect policy, procedures, and guidelines, while exhibiting sound judgment, discretion, and accountability for the decisions being made
• Maintain a high level of customer service including responding to clients in a timely manner
• Manage a high volume of work with tight timelines
• Communicate tactfully and clearly to relate detailed and complex information both verbally and in writing
• Create strong working relationships with a team as well as establish professional relationships with clients and stakeholders
• Read and comprehend claim file information

Your background and experience

• Grade 12 (post-secondary education is preferred)
• A minimum of one year of recent administrative office experience including providing customer service to internal and external clients
• Must type a minimum of 35 words per minute
• Excellent English communication skills
• Proficient knowledge of Microsoft Office software
• Ability to perform accurate math calculations

We'll consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer .

Salary: $33.34/hourly

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.