Dispatcher

Posted 2 days ago

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Job Details

Full Time

Location

Surrey, BC

Job Description

First Transit has openings in our Call Centre for Dispatchers!

Are you empathetic, have the ability to multitask with strong attention to detail and
customer service skills?
Then we are looking for you!

What you'll do?
• Communicate with drivers, passengers and staff via radio or other required
communications device in the English language
• Assign trips to appropriate routes and arrange for alternate transportation as required.
• Track and record daily driver/route activities including daily trip edit.
• Respond to customer, passenger or vehicle incidents
• Provide assistance to operators in the event of emergency or vehicle malfunctions,
communicating with operations, safety and maintenance staff where appropriate
• Communicate with operations staff regarding scheduling or passenger issues.
• Process live same day trip changes as required.
• Complete daily dispatch paperwork to include dispatch logs; mileage reports; road call
reports and other required reporting as needed.
• Troubleshoot problems with drivers, reservations information and trip assignments.
• Other related duties as required

What makes you an Ideal candidate for this position?
• One-year recent experience with dispatch, booking and/or customer service is preferred
• Data entry experience and general knowledge of Windows-based computer applications
• Knowledge of service area preferred
• Ability to read, write and speak English
• Ability to communicate effectively and work with all departments
• Ability to work independently, plan ahead and schedule work
• Ability to deal politely with the public and employees
• Ability to anticipate problems and delegate tasks
• Ability to make decisions under pressure

Working Conditions:
• Office environment
• Dealing with the vulnerable sector
• Maybe required to work a variety of shifts between 5.00 AM to midnight; Weekdays &
Weekends

What we offer:
• Competitive wages
• Flexible schedules
• Opportunities for full-time, training in various departments and career development

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know

About First Transit Canada

Every day we help millions of people to get to where they want to go. Our drivers provide a great service, taking students to and from school and helping people travel across North America and Canada. So, if you’re reliable, customer-focused and a safe driver - join our team and enjoy a career while making a difference. As we run a variety of different services, we operate a wide range of vehicles. So you could find yourself driving a transit bus, charter bus, minibus or one of our iconic yellow school buses. Our driving opportunities include: Paratransit Driver Providing a vital service to children, adults with disabilities and the elderly, you’ll take the time to get to know our passengers and provide a flexible and responsive local service. School Bus Driver Local communities will rely on you to take their children to and from school. Not only will you enjoy making a difference in your community, you’ll enjoy full training and plenty of spare time during the day. Motor Coach Operator At Greyhound, employees are our greatest strength and most valuable asset. We are dedicated to recruiting, developing and training a world-class workforce and providing them a challenging and rewarding environment that encourages creativity and growth. Ground transportation is as vibrant and dynamic as ever and with the help of great employees, we are poised to continue as the industry leader! Fixed Route Bus Driver If you are a reliable and customer service-driven individual, operate one of our fixed route transit buses or an airport or university shuttle. Become part of the trusted team that helps our communities get to where they need to be every day.