Customer Service Representative

Do you have strong customer service skills and have worked in manufacturing or operational environments? Our client with already a strong customer service team is looking for a Customer Service Representative to support the North American operations of their global company! They have such a great group of people with a growing company. Shift is typically 7-3:30pm.  

Our client is a technical leading company in its industry. Their product sells it in more than 90 countries and is manufactured locally in Richmond!  

Owned by private equity, they have a board run organization with complexity and polish but also a down to earth group that is tight knit.

Reporting to the Director, Operations, the Customer Service Representative will support all customer service inquiries related to purchases and products for the organization. This is a key role for the company as the first point of contact for customers. The principal objective of this role is to ensure the timely and accurate communication and data entry of all orders with internal and external customers. This role will also support inventory control, logistics, shipping, production planning and maintenance. This role is managing customer inquiries via email and phone in a global complex B to B logistics, warehousing and order-oriented environment. 

Some of the duties will include:

• Order entry of all customer orders and warehouse releases.
• Answering phone call inquiries pertaining to orders and logistics.
• Communication with 3PL warehouses on orders, logistics.
• Communicate freight quotes on pricing with varied customers and agreements.
• Keep all customers informed of status of orders.
• Communicate shipping and tracking information.
• Assist with other administrative tasks as needed.

We are seeking someone who is personable, professional and has strong customer service skills to represent the company as the first touch point! Most importantly this candidate will have a strong attention to detail and be able to quickly respond to customer inquiries. The right candidate will be quick on their feet with a customer service-oriented approach and be able to quickly identify any repeat customers with agreements that may have unique volume-oriented pricing and offer options for their order depending on availability, pricing and logistics. Accuracy in quotes for pricing and the ability to be timely with the right approach is key for this important position.  

Qualifications include:
Strong customer service experience in a construction and manufacturing/operational environment.

The successful candidate should have some of the following:

Relevant customer service, order entry or purchasing experience in a manufacturing environment with ERP experience (preferred Microsoft Business Central).

2-3 years with Shipping, Warehouse and Logistics experience.

Excellent Customer Service and communication skills with a strong attention to detail.

Competitive compensation commensurate with level of experience about $60-68000 base depending on experience plus bonus, RRSP and great benefits.

Richmond. In office full-time with hours from 7-3:30pm.    

Swim Recruiting will be presenting the profiles of short-listed candidates directly to the hiring team. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume (preferably in MS Word format as it works best with our internal systems). Thank you!