Clinical Technology Assistant

Clinical Technology Assistant

Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. As a member of the Sunny Hill Administration Team, the Clinical Technology Assistant is responsible for implementing and maintaining clinically relevant technology for the professionals at Sunny Hill Health Centre for Children. This position supports clinical technology requests and manages the details of the technology, including but not limited to maintaining an iPad network, maintaining computers that are not part of the PHSA network and assisting in the implementation of new clinical technologies that aid clinicians and their work with children with special needs.

What you'll do

• Provides technical support and problem solving regarding computer hardware, software and electronic device issues by responding to system, communications and user problems related to existing systems and applications that are not part of the PHSA network such as MS Windows 7, MacOSX, Android hardware and operating systems and IOS; analyses, diagnoses problems, formulates solutions and takes corrective action using site or vendor provided utilities according to established procedures; refers problems as required.
• Installs, configures modifies and tests non-standard computer hardware such as Mac server, laptops, tablets and other peripheral equipment. Installs and tests software according to established procedures. Refers problems as required.
• Gathers information and feedback from user departments, provides technical advice, and participates in the planning, development and recommendation of specifications for hardware and software upgrades.
• Performs preventative maintenance and troubleshooting of videoconference systems including software by performing duties such as testing, cleaning equipment, and ensuring that software release levels are maintained and kept up to date. As required, coordinates with IMITS and telehealth staff.
• Maintains loan library for children with special needs by organizing and coordinating servicing library equipment for loan including equipment such as tablets, computer peripherals and other connected devices.
• Provides training to users in the use of hardware and software and prepares instructional material. Identifies and recommends alternatives, preferred solutions, standard configurations, and efficiency improvements in the use of computer systems.
• Develops technical support procedures for areas such as hardware/software installation, testing and systems; provides technical expertise and participates in planning for the installation of new/revised application systems and coordinates the activities relating to the installation of hardware and software specific to systems implementations.
• Plans and participates in all new evaluation trials.
• Performs other related duties as assigned.

What you bring

Qualifications

• Grade 12, graduation from a recognized two year computer systems technology diploma program, plus three years' recent, related experience or an equivalent combination of education, training and experience.
• Ability to type.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: (e.g., full-time, part-time, regular, casual)
Wage:

Salary Range: $(insert minimum)-$(insert maximum) /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak St, Vancouver, BC V6H 3N1
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 175907E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of November 28, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.