Lead IT Analyst

Open to both Internal and external

Job Type:

Support Staff (CUPE)

Posting In effect from

8/10/2024

Closing Application Date:

23/10/2024

Closing date for internal CUPE applicants

23/10/2024

Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.

Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.

Full/Part Time

Full Time

Support Type

Ongoing

Anticipated Start Date

21/10/2024

Position End Date (If Applicable)

The Hours of work are subject to change depending upon departmental requirements

Schedule

The hours of work will be Monday to Friday, 7 hours a day, 8:00 am to 4:00 pm

Schedule Description

Provides training, leadership, and mentorship to IT Analysts, and liaises with other groups and departments. Delivers complete life-cycle computer system hardware and software configuration, installation, maintenance, support, training, and advice.

MAJOR DUTIES & RESPONSIBILITIES

1. Trains, coordinates, monitors, and mentors the work of IT Analysts, work study/coop students and contractors.
2. Responsible for high priority special projects decided on by the IT Analyst group including researching, developing, testing, documenting, training, and implementation.
3. IT representative for the projects liaising with other departments.
4. Analyzes current systems and brings concerns to Supervisor, IT Client Services & Manager, IT Client Services.
5. Responsible for implementing new services systems (eg. Upgrade print servers, Implementing deployment systems for software and image deployment).
6. Ensures maintenance schedule is adhered to (systems and processes).
7. Establishes, configures, implements, and administers effective and efficient procedures for imaging and deployment of office productivity and educational software applications to client computers.
8. Responsible for designing, implementing, and supporting the client computing device infrastructure which includes:
   • Maintaining the standard workstation build procedure and automated software distribution systems
   • Packaging all new software to be distributed via the software distribution system
   • Maintaining all software applications hosted on the network
   • Testing and certifying all new hardware and software
9. Escalates major IT problems to the appropriate area within IT Services.
10. Oversees upgrades, patches and policies for existing software applications including assessment, configuration, scripting, virtualization, application packaging, testing and deployment.
11. Oversees technical support for complex requests and problems related to the deployment of university or departmental licensed software.
12. Uses remote tools to access client computer and take corrective action or installation to resolve a problem.
13. Develops and implements remote installation and maintenance practices.
14. Integrates application upgrades and new software packages onto computer images.
15. Provides technical consultation and support to clients in all technology environments on IT-related tasks and/or projects; ensures that projects meet standard requirements to integrate properly with the campus computing environment.
16. Researches, evaluates, and documents new software applications and operational procedures.
17. Maintains information on the ITS Website
18. Analysis and troubleshooting of complex problems with existing systems and implements solutions by replacing hardware components and/or modifying configurations.

REPORTS TO
Manager, IT Client Services

EDUCATION:

• Grade 12 plus two-year post-secondary Computing Diploma or equivalent

EXPERIENCE:

• Five years direct related experience in the field in a medium to large-scale computing environment

• Two years direct experience including:
  • As an IT Analyst
  • Supervisory/leadership role
  • Experience in a fast-paced environment where exceptional service and customer satisfaction is a key element
  • Experience in face-to-face technical support

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Excellent interpersonal, communication and organization skills
• Ability to coordinate, plan and organize work of others
• Demonstrated performance and leadership qualities
• Proven analytical, problem-solving, and decision-making abilities
• Ability to exercise considerable independent action
• Strong analytical skills with keen attention to detail; especially when creation of training materials
• Ability to plan, organize and prioritize tasks, meet deadlines, and maintain accuracy
• Knowledge and experience with the following Microsoft products: Windows Deployment Toolkit and Services, System Center Configuration Manager (SCCM), Group Policy Management Console
• Knowledge of MS Windows, Windows Server, Mac OS, Android, VMWare virtualized environments, networked environments, computer hardware and peripherals, and other learning environment technologies and ability to troubleshoot and maintain all technologies
• Experience with the creation of application packaging and virtualization
• Experience and understanding of Windows Image Files, Apple Imaging and Application tools, and deployment technologies
• Ability to maintain currency of technical knowledge to enable support of fast-paced changing environments
• Knowledge and ability to develop and modify modern scripting languages such as Powershell

WORKING CONDITIONS

• Sitting at desk and computer for long periods of time
• Travel by foot to office, lab or classrooms in various campus locations in all weather conditions with equipment
• Exposure to unclean conditions in client areas, eg. under desks, keyboards, dust within computers
• Ability to lift weights exceeding 20 kg
• Occasional exposure to difficult client situations

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.

$34.52 - $38.35 ( CUPE Grade 10 (90% - 100%) )

Salary rate

This Position is not subject to a 90% start rate for new Employees.

Location:

Williams Lake, BC CA (Primary)

# of Hires Needed:

1

Organizational Unit:

Thompson Rivers University -> Information Technology Services -> IT Client Services

Diversity and Inclusion Commitment:

Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.

NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.