Volunteer Coordinator

Volunteer Coordinator

Location: Vancouver hospice (flexibility to occasionally work remotely and/or at Abbotsford hospice is an asset)

Reporting to: Manager of Volunteer & Support Services

Job status: Permanent Full-time 1.0 FTE (75 hours bi-weekly)

Compensation: $55,485-$60,464

We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually.

ABOUT US

Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.

It is the expectation for all roles across the organization to know the organization’s philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centered care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.

At Canuck Place we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, Culture, DEIB (Diversity, Equity, Inclusion & Belonging), Green Team, Truth and Reconciliation and Wellness Committees.

WHY SHOULD YOU CHOOSE TO WORK HERE?

Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.

We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:

• 20 days’ vacation (pro-rated to your full-time equivalency)to start with ongoing annual anniversary increases up to an organizational maximum of 45 days
• Up to two paid mandatory wellness days a year
• Generous paid leave including compassionate and special leave when you need it
• Municipal Pension Plan (MPP)
• 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling
• Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family
• Flexible working options
• Free meals on-site at the hospices
• Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow
• Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents

YOUR ROLE

JOB SUMMARY

Reporting to the Manager/Director, Volunteer & Support Services, the Volunteer Coordinator is responsible for the maintenance and administration of Volunteer & Support Services’ program including recruitment, training and supervision of volunteers and effectively coordinating an integrated volunteer program to meet organizational needs.

RESPONSIBILITIES

• Supervises volunteers & performs recruitment duties, such as screening applicants, conducting interviews, reference checks, selecting and scheduling applicants for all volunteer roles.
• Provides orientation and training to all volunteers, collaborates with Director and Manager on the design and ongoing updates to all training content and onboarding documents.  Monitors all volunteer performance, follows up on any issues or concerns and takes appropriate disciplinary action.
• Works collaboratively with Volunteer & Support Services team and other Canuck Place Children’s Hospice (CPCH) staff to ensure services provided by volunteers are meeting established objectives and outcomes. 
• Communicates with volunteers to ensure they are kept up to date on procedural, policy, program changes and events through volunteer newsletters, emails and meetings.
• Reviews and recommends changes and additions to volunteer training content and general documents as well as policies and procedures within Volunteer & Support Services.
• Provides general administrative support for the day-to-day operations of the Volunteer Program including scheduling, assignment of tasks, and maintenance of volunteer inbox.
• Maintains the volunteer database (Better Impact), provides reports and statistics; provides input on the Volunteer portion of the CPCH website as needed.
• Organizes and runs volunteer recognition events and activities including annual recognition events, education mingles, and others.
• Assists with Canuck Place Children’s Hospice (CPCH) special events including, but not limited to, Family BBQ, Winter Family Festival, and galas as required.
• Builds and maintains interdisciplinary relationships with CPCH team members and works closely with Food Services, Housekeeping, facilities, development and administrative teams.
• Coordinates evaluation of volunteers and assists with the collection of volunteer feedback regarding the volunteer program and other general input through surveys and meetings.
• Provides back-up for the Manager role as required.
• Assumes other related responsibilities, as assigned. 

EDUCATION AND EXPERIENCE

• Post-secondary degree or diploma in a relevant discipline
• A minimum of 3 years’ experience in a volunteer coordination role; or an equivalent combination of education and experience.
• Completion of a volunteer management certificate is an asset.

QUALIFICATIONS

What you bring to the role:

•  Demonstrated leadership, planning, administrative, facilitation and organizational skills.
• High degree of discretion and maturity in handling confidential information and situations including the ability to work with children and families sensitively.
• Demonstrated knowledge of volunteer management processes and procedures.
• Ability to work collaboratively as a member of a team.
• Excellent interpersonal, written and verbal English communication skills.
• Demonstrated ability to identify, analyze, and resolve problem situations using collaboration, consensus building and leadership skills.
• Familiar with the ethical guidelines, standards of practice and Volunteer Administration codes.
• Experience presenting and facilitating/training in a large group setting and/or virtual settings an asset
• Experience with using volunteer database management program (e.g.  Better Impact) and intermediate experience using Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
• Ability to work independently and prioritize projects and tasks in a rapidly changing environment.
• Ability to establish and maintain appropriate professional and personal boundaries.

You have:

• High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.
• Excellent time management skills.
• Demonstrates flexibility that allows you to work with high energy, creative people.
• Able to thrive and effectively manage priorities in a changing, ambiguous environment.

Please note:

• Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.
• Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

RECRUITMENT PROCESS

We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience.  Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please contact our People & Culture team at recruitment@canuckplace.org and we will work with you to meet your needs.

Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.

APPLICATION PROCESS

Please submit your cover letter and your resume. This posting will remain open until November 22nd, 2024. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.