Senior User Experience Design Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Purpose and objectives

SAP Customer Experience (SAP CX) helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth. We empower businesses to manage the complete customer experience by bringing together customer data management, machine learning and microservices to power real-time, intelligent customer engagements across sales, customer service, marketing and commerce. We ensure competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected to help customers achieve everyday goals. The SAP CX Solutions consists of Sales and Service Cloud, and Commerce. We are re-defining Customer Experience by developing competitive cloud solutions that will accelerate our customers' success.

The Role

The SAP CX UX team defines the face of SAP CX Solutions.

As a (Senior) User Experience Designer at the SAP CX UX Design team, you work on UX concepts for business applications. You ensure the relevance of your designs and will be working closely with the application units within SAP CX. In addition you will expose concepts and designs to customers and end users for feedback. You are passionate about interaction design and empathetic towards end-users. You will define and communicate new application designs and interaction concepts or build upon and extend existing concepts. Abstracting and generalizing requirements is necessary to ensure relevance and scale of your work. You are continuously broadening your horizon on design methodologies, technologies and upcoming trends.

You will be part of an exciting and international design team of about 60 designers who work for the different CX solutions with touch points to all continents and cultures.

Role Requirements

• Bachelor's or Master's degree in Interaction Design / Product Design / User Experience Design or related fields
• 5+ years of work experience in Interaction Design / Product Design / User Experience Design
• You have a stunning portfolio that displays a spectrum of creative design solutions
• Excellent understanding of fundamental design principles and human interaction principles
• Excellent sklils in visualizing your concepts in a clear, structured and compelling way
• Verification of user interface designs through reviews, validations and formal usability testing with endusers
• Manage the end-to-end user experience for a product or product line
• Profound knowledge of design software like Sketch, Figma, Axure, Mural and other tools
• Experienced in interaction design, user research, user flow scenarios, personas, storyboards,prototypes, information architecture
• Excellent communication skills and a collaborative attitude
• Ability to work in a diverse and global team
• Outstanding collaboration skills to successfully drive projects across multi-cultural and multi-disciplined virtual teams
• Excellent communication skills in English.
• Experience with SAP, in particular with SAP CX Solutions, is a plus
• Online portfolio showcasing past projects in interaction design isPREFERRED

About the team

The SAP CX User Experience team works on creating simple, usable and consistent designs across all CX solutions. Our multi-disciplinary team includes researchers, UX and visual designers, and design evangelists. The teams are grouped regionally, and the designers work on CX solutions with the CX UX Design Lead.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 124700 - 212200(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

Requisition ID: 400292 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 400292

Posted Date: Oct 1, 2024

Work Area: Software-User Experience

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:
Montreal, Quebec, CA, H3B 0B3