Senior Service Representative, Global Trade Operations

Application Deadline:

10/04/2024

Address:
250 Yonge Street

Job Family Group:

Customer Shared Services

Provide specialized support and service to the management of Global Trade Operations by delivering service excellence to our customers globally.

Demonstrate experience in Trade Finance Operations processes covering Documentary credits, Trade Loans, Supply Chain finance, Risk Participations and other trade related specialized loans products in accordance with bank's policy and procedures and regulatory guidelines.

KEY AREAS OF ACCOUNTABILITY

• Ability to work effectively supporting multiple products daily across multiple time lines.
• Ensure that all trade related activities including letter of credit transactions activities are handled in accordance with applicable International Rules & Regulations with specific attention being paid to accuracy, compliance and inherent risks in these transactions.
• Perform letter of credit verifications including advising, payments and discounts within the bank's authorized limits.
• Must display initiative, be highly customer oriented, be a team player, flexible and committed to the success of the team.
• Ensure service level agreements are consistently met and that customer service is maintained at a high level.
• Effectively manage the risks associated with all the handled transactions.
• Closely review transactions ensuring full compliance with regulations and Bank requirements.
• Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures.
• Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
• Acquire and maintain a high level of competence and awareness in trade related matters.
• Investigate, resolve and make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries.
• Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality and efficient processing activities.
• Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes as required.
• Demonstrate efficient and effective use of the processing systems.

KNOWLEDGE AND SKILLS

• Minimum 3 years of experience working in Trade Finance including Supply Chain Finance knowledge.
• Demonstrated initiative and the ability to work with minimal supervision.
• Willingness to learn and take on new tasks, as required.
• University degree an asset.
• CDCS (Certified Documentary Credit Specialist) designation preferred.
• Thorough knowledge and understanding of UCP600, URR725, ISBP745, ISP98, URDG758 and other related ICC Rules and publications governing Letters of Credit.
• Strong interpersonal, superior customer service, communication, time management and problem solving skills.
• Ability to multi-task in a fast-paced environment.
• Proven track record in independent handling of initiatives or ad hoc tasks.
• Proven accuracy with alphanumeric data entry supplemented with strong organizational skills.
• Strong risk management and compliance skills.
• Strong customer service and relationship management skills.
• Strong written and oral communication skills.

WORKING CONDITIONS

May be required to work on statutory holidays and within differing time zones as dictated by the business.

Salary :

$37,500.00 - $69,500.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.