Remote IT Support Specialist (Flexible Hours)

Company: VTechys
Location: Remote (Work from Anywhere in Canada)
Hourly Pay: $25–$40/hour (based on experience)

At VTechys, we are passionate about delivering innovative digital solutions to businesses across industries. As part of our growing team, we are looking for a skilled IT Support Specialist to provide remote technical support, resolve IT issues, and ensure smooth operations for both our internal teams and clients. If you thrive in a flexible environment and enjoy solving technical problems, we’d love to hear from you.

As a Remote IT Support Specialist, you will provide exceptional technical support, troubleshooting, and system assistance to team members and clients. Working with flexible hours, you’ll help diagnose issues, implement solutions, and maintain systems to ensure high operational efficiency.

• Provide remote IT support to resolve hardware, software, and network issues.
• Troubleshoot technical problems via phone, email, or chat platforms.
• Set up, configure, and maintain computer systems, printers, and software applications.
• Assist users with system updates, installations, and technical questions.
• Monitor IT systems for performance, security, and reliability.
• Maintain accurate documentation of issues, troubleshooting steps, and solutions.
• Collaborate with internal teams to identify and improve IT processes.
• Provide training and guidance to end-users on new technologies and tools.

• 2+ years of experience in IT support or technical helpdesk roles.
• Strong knowledge of Windows, macOS, and/or Linux systems.
• Experience troubleshooting hardware, software, and network-related issues.
• Familiarity with ticketing systems and remote support tools (e.g., Zendesk, TeamViewer, etc.).
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks while prioritizing time-sensitive issues.
• Certifications such as CompTIA A+, ITIL, or equivalent are a plus.
• High-speed internet connection and a quiet workspace for remote work.

• Flexible Work Hours: Enjoy the freedom to create a schedule that works for you.
• Competitive Pay: $25–$40/hour based on skills and experience.
• Health, Dental, and Vision Insurance: Comprehensive coverage options.
• Paid Time Off (PTO): Vacation days, personal days, and paid company holidays.
• 401(k) Retirement Plan: With company matching contributions.
• Equipment Stipend: Support for home office setup and IT tools.
• Professional Development: Access to training programs, certifications, and workshops.
• Performance Bonuses: Earn rewards for excellent service and contributions.
• Work-Life Balance: Remote role with flexible hours to accommodate family and personal needs.
• Career Growth Opportunities: As VTechys grows, you’ll have opportunities to advance.

At VTechys, we value our employees’ contributions and support their personal and professional growth. Join a dynamic team where innovation, collaboration, and flexibility are at the heart of what we do.