Program Service Specialist, Access & Flow

Position Summary
Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a champion with significant management and leadership experience to join us at our Corporate Office.

In accordance with the Vision, Misson, Values, and strategic directions of Northern Health Authority, patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Program/Services Specialist, Access & Flow, in collaboration with the Executive Director, Access, Flow & Transfer Services is responsible to lead the development and enhancement of strategic and regional operational patient flow plans that continuously improve and integrate the program vision and mandate into the practice and culture of the organization, while preserving alignment with quality systems and organizational strategic direction for excellence in care and service.
The Program/Service Specialist, Access & Flow liaises, educates and collaborates with departmental, organizational and provincial leaders, care and service providers, and members of the public to advance and execute the strategic plan and activities in alignment with organizational priorities. This includes developing departmental and corporate policies, procedures, guidelines and other resource documents that support optimal patient flow across local and regional programs, as well as program practice supports across the spectrum of care and service delivery, with a focus on timely patient flow, and provision of the right care in the right place, at the right time. The Senior Program Specialist, Access & Flow assesses systems care trends that could affect programs and the organization as a collective. This role will conduct impact analyses and develop strategies, business cases and plans to ensure the organization remains current and responsive to larger system influences that impact patient flow and quality care.

The Program/Services Specialist, Patient Flow assists the Executive Director to innovatively and continuously improve and evolve the core operations and mandate of the department and represents the program and Northern Health in provincial and local committees as appropriate. Sponsoring a regional approach to patient flow initiatives, as well as optimized transfers in care will be a cornerstone of this role.

Starting salary will be approximately from $88,990 to $111,237 and will be based on education, training, experience, and salaries of similar positions.

Prince George Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region's economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC's most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia - Canada's Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!
• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE:
As part of your application process, you will need to upload the following documentation:
• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.
Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page

Qualfications
• Bachelor's degree in a related health discipline such as Nursing, Allied Health, patient care/clinical related specialty, Business Administration or Health Administration
• A minimum of seven (7) years' experience in a related health care environment or an equivalent combination of education, training and experience including extensive experience in leading clinical practice, regional policy and/or practice development, including change management.

Skills and Abilities:
• Effective interpersonal, verbal, and written communications skills.
• Ability to handle sensitive corporate and personnel information.
• Experience in planning, directing, and controlling projects.
• Demonstrated knowledge of program leading practice trends.
• Demonstrated ability to establish and maintain effective working relationships with a variety of partners with tact confidentiality and discretion.
• Demonstrated ability to lead a clinical team Change oriented and possesses an attitude of continuous improvement.
• Self-motivated, able to work with minimal direct supervision, and has a demonstrated ability to organize and prioritize workload in a self-directed manner.
• Strong organizational and time management skills
• Proficiency with standard MS Office suite and advanced features of office computer applications such as Microsoft Word, PowerPoint, Excel, and Visio.
• Ability to coach, facilitate and lead others.
• Physical ability to perform the duties of the job.

Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000.
Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.