Patient and Family Engagement Advisor, Family Centered Care - BC Children's Hospital & BC Women's Hospital & Health Centre

Patient and Family Engagement Advisor, Family Centered Care

BC Children's Hospital & BC Women's Hospital & Health Centre

Vancouver, BC

The Sibling and Family Engagement Advisor will work with community partners across BC, Yukon, and Alberta to create an online sibling peer support network.

The Advisor will develop the program and relationships with community partners and, through them and their Facilitators, their communities of young siblings and their families. The Advisor will work with community partners to build and ensure program viability.

What you'll do

• Co-develop and implement plans to facilitate the engagement of patients and family/supporter to participate in service planning, delivery and evaluation and to coordinate feedback systems for improved services and related initiatives.
• Active membership including taking on leadership or advisory roles on site wide, program and/or agency related committees that would benefit from patient engagement expertise, and being on quality and leadership tables to address and advance patient engagement as a priority.
• Identifies related potential stakeholder concerns arising from existing systems/practices to leadership and collaborates to reach acceptable resolutions.
• Builds capacity including advising staff and providers on patient engagement resources, tools, assessing partnership roles and functions, facilitating discussions on patient and family partnerships with health care professionals, providers and staff in understanding patient engagement, and in practicing appropriate and effective partnership approaches with patients/families.
• Coaches, supports and builds capacity for family support through existing and new parent volunteer initiatives as applicable and collaborates with leadership to support new patient/supporter as partners through volunteer opportunities.
• Partner on the execution, development, expansion, and reports pertaining to related patient/supporter systems and partnerships in consultation with program, agency, project or advisory committee or working groups as appropriate and required.
• In consultation with quality, agency and program leadership identify patient and family/supporter feedback themes and inform service improvement opportunities.
• Advises program and agency leadership on the development and management of patient and family advisory committees, patients as partners and to grow patient, family supporter networks in consultation with the patient experience teams and stakeholders.
• Participates in other related leadership and co design activities specific to the unique agency or program area.
• Conduct comprehensive online training sessions for Facilitators to ensure consistency and quality in peer group activities and implementation.
• Conduct frequent check-ins with community partners and Facilitators to provide ongoing support, guidance, and feedback to ensure program success.
• Collect, analyze, and utilize data from Facilitators to inform program improvement, develop future initiatives, and contribute to research efforts
• Create a young sibling support curriculum that is adapted from existing content in English and French from current material used by BC Children's & Women's
• Coordinating registration efforts for the 5 programs to ensure sufficient attendance for under-utilized support groups and build capacity for over-booked groups;
• Contribute to a broad network of sibling supports through liaison with community organizations and stakeholders
• Provide and collect program evaluation surveys
• Compiling and utilizing data from community partner for program improvement, future initiatives and research.
• Create and implement communication strategy.
• Create 'Train the Trainer' manual and other resources for establishment of additional young sibling peer support groups.
• Coordinate with research partners to collect and analyze project results.

What you bring

Qualifications

• A level of education, training, and experience that may include project management, volunteer administration, post-secondary education or the equivalence to a post-secondary degree, plus 5 years recent related experience.
• Lived health care experience or knowledge of complex health care systems and communities is an asset.

Skills & Knowledge

• Critical thinker, innovative and self-directed who is a collaborator.
• Has respect for and belief in the value of patient/family as essential partners of the health care team.
• A clear understanding of the connection between engagement, patient safety, improved experience and patient outcomes.
• Active connectivity with related community services and partners.
• Demonstrated ability to work collaboratively and communicate effectively with an inter-professional care team (including patients and families), other staff members, and members of the community; confidence to speak articulately to diverse groups of health care professionals; exercise discretion; and foster trust by both patients and families and health care professionals.
• Demonstrated ability to be self-directed, strategic, flexible, organized and highly motivated. Ability to operate related equipment and applicable software.
• Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (Until November 3, 2028)
Salary Range: $67,861 - $97,550/Year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 4500 Oak Street, Vancouver BC, V6H 3N1
Hours of Work: Monday - Friday: 0900-1700; Hybrid Model
Requisition # 172288E

What we do

BC Children's Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCCH & BCW part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA, BCCH and BCW are committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of September 16, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.