Parts and Service Advisor

Parts and Service Advisor:  Harvey 2458

Due to growth, our company is currently seeking a detail oriented, dynamic, and motivated individual, to join our Parts and Service team.

Our company is a leader in heavy equipment sales and distribution in Canada, and have been for more than 26 years.

Beginning as a service provider with a focus on intermodal container handling equipment, the company has expanded to offer a wide-ranging choice of new and pre-owned heavy equipment for sale and rental, and services a diverse range of customers in several major industries.

The ideal candidate will assist the parts and service department in delivering a superior customer service experience.

The successful candidate will also act as yard equipment person.

WHAT WE REQUIRE:

The duties and functions of this position will include, but are not limited to:

• Branch Shipping and Receiving duties.
• Coordinate international shipping including customs documentation.
• Loading and unloading of Heavy and Light equipment.
• Reporting to Service Manager weekly, open work order reports and time billings.
• Adhere to companies Safety policies.
• Track and bill technician’s times on all work orders.
• Ensure technician’s paperwork is complete and handed in on a timely basis.
• Ensure all outside purchased parts are billed to proper work orders.
• Ensure warranty claims are input promptly and timely.
• Schedule Technician service calls.
• Invoice customer completed jobs and ensure proper information is entered onto computer system.
• Maintain and adhere to all company policies.
• Schedule all regular and planned Maintenance calls. 

QUALIFICATIONS:

Candidate must be proficient with Microsoft computer programs, must have the ability to multitask, organize and prioritize work in a fast-paced environment.

• Heavy equipment operation preferred.
• Attention to detail is essential.
• Service desk experience and an excellent telephone manner to attend incoming calls and make multiple outgoing calls are also critical skill sets.
• Strong communication skills, via phone, email, and in-person.
• Exercising discretion and confidentiality, with sensitive company information.
• Able to work independently.
• Experience with international shipping including border and customs documentation and requirements a definite asset.
• Post-Secondary Education and proven experience working in a parts and service operation (specific knowledge of the heavy equipment/truck parts industry is a definite asset.
• Willingness also to learn new products and systems is a key asset.
• The successful candidate must have a valid Class 1 Driver’s License. 

This is a fulltime position

Salary of $25 to $35 per hour, depending on working experience.

Comprehensive health and dental plan.

Company pension plan.

Opportunities for advancement