Lead, Quality Control

Lead, Quality Control

Specimen Receipt and Dispatch

Vancouver, BC

The Lead, Quality Control provides work direction to Lab Assistants and performs general laboratory and clerical procedures related to the receipt, handling, accessioning, preparation, and distribution of laboratory specimens and quality control of the same. The Lead also provides troubleshooting expertise for technical problems in the Pre-Analytical Section.

What you'll do

• Ensures the quality and quantity of work output in the assigned area by assigning work to Lab Assistants and by checking work of Lab Assistants for compliance with established procedures and work routines.
• Provides orientation to Lab Assistants by explaining and demonstrating procedures and work routines. Ensures Transportation of Dangerous Goods (TDG) training of Lab Assistants is current and performed according to established procedures by monitoring shipments leaving the lab and making recommendations for training as required.
• Participates in performance evaluations of Laboratory Assistants by providing feedback to the appropriate Section Head or supervisor regarding Lab Assistant performance and quality of work.
• Troubleshoots and problem solves specimen accessioning discrepancies by telephoning, faxing or sending form letters to the test requester to clarify submitted information or obtain information not submitted. Determines whether specimens meet rejection criteria, according to established procedures, and contacts pathologists or clients to initiate recollection and authorized cancellation of test request as required.
• Determines supply requirements for the Pre-Analytical Section, according to established inventory requirements, and orders inventory items through the electronic ordering system.
• Ensures the care and maintenance of equipment in the area by periodically inspecting equipment, performing maintenance procedures according to standard operating procedures (SOPs) and manufacturers' equipment manuals, documenting findings, and reporting issues to the Section Head or designate.
• Oversees the appropriate organization and storage of specimens, subsampling, documentation and preparation of shipment to other laboratories according to established procedures.
• Ensures delivery of specimens and requisitions to and from in-house laboratory sections by contacting those sections when delivery or receipt is expected, but not confirmed by those sections.
• Handles and disposes of specimens and reagents in accordance with SOPs.
• Performs all routine preparation techniques such as preparing smears, staining slides, centrifugation, aliquoting (subsampling), and loading samples onto analyzers according to established procedures.
• Enters patient information and test requests into the Laboratory Information System (LIS) as required.
• Participates in projects and committees as assigned that require organizational and/or technical input such as laboratory information systems projects, process improvement groups, safety committees. Communicate information to, and gathers input from, co-workers as required.
• Performs other related duties as assigned.

What you bring

Qualifications

• Grade 12, successful completion of a recognized Lab Assistant training program and two years of recent related experience, including one year in a leadership capacity or an equivalent combination of education, training and experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to train and orient staff.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their learning journey related to Indigenous-specific Anti-racism, Indigenous Cultural Safety and Humility, DEI and anti-racism.
• Works collaboratively with appropriate Indigenous teams and Diversity Equity and Inclusion departments to ensure holistic application of culturally safe, equitable and anti-racist lenses.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $30.46 / Hour
Location: 655 W 12th Ave, Vancouver, BC V5Z 4R4
Closing date: Applications accepted until position is filled
Hours of Work: 0700-1500/0800-1600/0900-1700 (Monday to Friday)
Requisition # 176832E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of December 23, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.