Lead, IT Systems

Posted 3 days ago

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Job Details

Full Time

Location

Vancouver, BC

Job Description

Closing Date: January 27, 2025

Reporting to the GCMC Manager, Project Services, the Lead, IT Systems is responsible for overseeing the implementation of new applications and changes to existing computer systems and software packages while planning, organizing, and executing all IT functions for the GCMC locations including Vancouver and Smithers' offices and Galore Creek Camps during the field season.This position is based out of the Galore Creek Mining Corporation Head Office in Vancouver.

This position requires working with various departments (Network, Collaboration/AV, Security, Service Desk, Risk, change management, Infrastructure) to provide new technical solutions for GCMC and Teck users in GCMC environment. The position is also responsible for configuring new offices, managing inventory, procuring new software and hardware, ordering supplies, coordinating maintenance and replacement of operational equipment, optimizing processes, and liaising with various stakeholders.

Overview

Located in northwestern British Columbia, Galore Creek is one of the world's largest undeveloped porphyry copper-gold-silver deposits. Galore Creek Mining Corporation (GCMC), a partnership between Newmont Corporation and Teck Resources Limited, is committed to improving the project economics and advancing the asset towards development. Working closely with the Tahltan Nation and other local communities, we strive for excellence in all our activities, with continuous improvement and responsible practices that contribute to sustainable development.

Responsibilities:

Be a courageous safety leader, leading by example and fostering a proactive safety and sustainability culture based on the common values on health, safety, environment, and communities shared by the asset owners (Teck and Newmont).
Provides support to customers by assisting them with hardware and software problems via phone, email or chat. Duties include but are not limited to:
- Respond to incoming requests from end-users in local and remote locations in a courteous manner.
- Ensure all issues reported are captured in the ticketing system.
- Ensure Service Requests and tasks are completed by due date.
- Escalate unresolved incidents to other support teams as per GCMC guidelines.
- Keep current on knowledge of local network policies, practices, security measures and control documentation.
- Provide training on the operations and functionality of various applications, and systems.
Oversee the implementation of new applications and changes to existing computer systems and software packages.
Understand the project business processes; recommend support improvements and implement support best practices.
Support GCMC future expansion.
Interact with numerous computer platforms in a multi-layered client server environment.
Facilitate the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, mobility devices, printers and software within established standards and guidelines.
Frequent travel to Galore Creek Camps during the field season.
Create and monitor IT Department Budget.
Upgrade corporate devices as deemed necessary, which includes but not limited to laptops, cell phones, storage devices, monitors, docks, and network equipment.
Ability to use ServiceNow, JobForm, Pipefy for logging and monitoring user requests.
On-boarding/off-boarding users, managing Azure cloud AD accounts/user groups, monitoring file share permissions.
Coordinate with various IT team members at both parent companies and managing parent-company and GCMC users in the GCMC environment.
Create Microsoft user accounts for physical card access and coordinating with Risk & Security teams for new accounts or policy changes.
Conduct remediation tasks during security incidents.
Work Intune MDM (mobile device management) software to manage iPads, tablets, and cell phones.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Recommend and/or perform upgrades on systems to ensure longevity.
Maintain local network policies, practices, security measures and control documentation.
Participate in special projects as requested.
Arrange for external technical support where problems cannot be resolved in house.
Keep company informed of current issues and resolutions.
Keep track of the Office 365, Polycom Desk phone, and Trio speaker phone licenses.
Administering SharePoint, server storage, license availabilities.
Ensure Service Requests and tasks are completed by due date.
Complete Service Requests following established guidelines and procedures.
Review workflow and recommend/implement changes as necessary.
Excellent knowledge of new trends and emerging technologies in the IT industry, specifically as it relates to Client Services, A+ Computer Technician, Networking Fundamentals.
Ability to prioritize and manage deliverables in time sensitive / high pressure situations while maintaining professionalism.
Continually assess and advocate for standardization where feasible.
New systems and/or software implementation.
Requires creative problem solving in high-pressure situations.
Maintain excellent relationships with GCMC office and site teams.
Assist in protecting the organization's systems and networks from cyber threats.

Qualifications:

10+ years in an enterprise technical support role.
Degree in Computer Science, Information Systems or a related discipline, or an equivalent combination of education, training and experience.
Strong technical, analytic and problem-solving abilities.
In-depth knowledge of IT security risks and data management.
Background working with satellite systems, PtP setups, cellular/fiber networks.
Extensive experience with an incident management system (ConnectWise/ServiceNow ticketing systems or similar) is a must.
Strong knowledge of PC hardware and software technology and remote diagnostics tools.
Knowledge of client/server networking and telephony systems.
Familiarity with remote tools such as SCCM Remote Control, TeamViewer, Remote Assistance and Remote Desktop.
Fundamental knowledge of client/server systems, networking, and telephony.
Working understanding of switches, access points, routers, and firewall.
Must be familiar with all components of laptops and desktops and be able to replace peripheral components, perform upgrades and repairs to legacy systems.
Detailed working knowledge of Microsoft products.
Experience working with third party service providers and evaluation of outsourced IT support services.
Process-oriented; strives to align work volume/variety with the intent of making it efficient and repeatable.
Experience working in a fast-paced environment with changing priorities.
Strong verbal and written communication skills; strives to provide clarity in the face of ambiguity.
Excellent communication, leadership, problem solving, writing, and people skills.
High degree of motivation, strategic planning, and self-starting capabilities.
Ability to work under pressure and meet tight deadlines.
Meticulous with a propensity for pragmatism; strives to get the job done effectively.
Process-oriented; strives to align work volume/variety with the intent of making it efficient and repeatable.
Basic understanding of network security, operating systems, and common cybersecurity tools.

Pay Range (Annual Salary): $103,000 - 128,000

HOW TO APPLY

At Galore Creek, we value diversity. Our teams work collaboratively and respect each person's unique perspective and contribution.

Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

Your application to this posting is deemed to be your consent to the collection, use and necessary disclosure of personal information for the purposes of recruitment. Galore Creek respects the privacy of all applicants and the confidentiality of personal information.

Learn more about Galore Creek at www.gcmc.ca .

About Teck Resources

Teck is Canada’s largest diversified resource company, committed to responsibly providing products that are essential to building a better quality of life for people around the world. Our business units focus on steelmaking coal, a critical ingredient in steel production; zinc, used to galvanize and protect metals; copper, essential for electronics, power generation and transmission; and energy, necessary to meet growing global demand. Headquartered in Vancouver, British Columbia (B.C.), Canada, we own or have interests in 12 operating mines, one large metallurgical complex, an oil sands mining and processing operation, and several major development projects in North and South America. We offer opportunities across a wide range of activities related to exploration, development, mining and minerals processing, including smelting and refining, health and safety, environmental protection, materials stewardship, recycling and innovation and technology. Our people are our greatest resource. Teck was built by people with vision, creativity and ideas. Join the Teck team and become a part of that long tradition.