Guest Experience Specialist - Porsche Centre Richmond

Posted 15 days ago

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Job Details

Full Time

Location

Richmond, BC

Job Description

The new Porsche Centre Richmond is a state-of-the-art facilitydesigned to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come.

Porsche Centre Richmond is seeking a Full-TimeGuest Experience Specialist
to join our growing team.

If you are looking for an exciting opportunity to build a team of passionate automotive professionals to represent the Porsche brand, then apply to grow with us!

Porsche Centre Richmond offers:

Opportunities for Career Advancement
Comprehensive healthcare benefits package
Discounted vehicle purchase program
Associate perks program
Fun & Inclusive Culture

Guest Experience:

- Ensures top notch standard for customer service at Porsche Centre Richmond

- Handles customer escalations

- Handles goodwill case submissions

- Manages CSI scores for the store

- Manages Google reviews

- Facilitates customer delivery experience

- Manages customer profiles

- Responsible for customer data entry in CRM system

- Porsche Connect and Activation

- Coordinates customer transportation

- Co-manage and plan events with brand manager

Internal Compliance:

- Responsible for team engagement

- Health and safety committee

- Property management

- Porsche corporate identify and facility maintenance management

- Responsible for ordering dealer office supplies

- Liaison for Janitorial and security services

- Structuring and implementing internal SOPs

- Administration of dealer system users

- Responsible for organizing staff training

- Assists brand manager with social media

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4328

We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

We thank all those that have applied. Only those considered for the position will be contacted

About OpenRoad Auto Group

OpenRoad Auto Group Ltd is a Canadian automotive retailer representing 18 import automotive brands at 22 locations. Since launching our identity as OpenRoad Auto Group in 2000, we have become one of the largest and fastest growing automotive retail groups in Canada. With over 150,000 customers choosing OpenRoad to purchase or service their vehicle, OpenRoad has established itself as one of the most progressive car retailers in Canada. A Best Employer (2017), Best Managed Company (2016) and CADA Innovator of the Year Laureate (2012), OpenRoad has earned a reputation as people-first organisation. OpenRoad Auto Group is a professional, respectful and well-managed automotive retailer.