Group Manager II, TDS Operations

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
TD Securities

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Global Operations and Business Services is a diverse and dynamic group of people delivering continued business success through leadership, collaboration, innovation and visionary thinking. We provide critical infrastructure services that support and control the trading, investment and corporate banking functions of TD Securities. Within our core values, we foster a culture of diversity, inclusion and community support/giving.

Job Description:

The Client Enablement team is part of Capital Markets Operations and partners with the front office and other areas within TD Securities. We are a global team that is looking to populate & maintain client data by leveraging legacy data as well as new client data from onboarding workflows with accuracy and efficiency by embedding a culture of innovation that actively seeks ways to enhance the capabilities and performance of the various client and data management teams.

As a Group Manager, you will utilize your Subject Matter Expertise to solve complex client data problems. An understanding of Capital Markets will benefit in understanding the workflows that interconnect the pipeline between clients and the data required. The selected candidate will design and implement process flows using ServiceNow.

Your role will be to fulfill the mandate to redesign our end-to-end client onboarding process to focus on efficient data collection, distribution, and transparency. As the program matures there is will be an increased focus on metrics to determine and bottlenecks throughout the onboarding process and drive solutions for them.

Day to day responsibilities will include:

• Design, maintain and enhance client onboarding workflows
• Ensure team and business partners are adhering to our implementation timelines
• Liaise effectively between business partners that will use workflow
• Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process

In addition, the selected individual should have strong relationship management skills as they will need to work closely with the client onboarding team, front office, and support teams (i.e. credit, AML, regulatory, legal and data services). The selected candidate should be a go-getter with a strong aptitude and ability to multi-task to meet the deliverable of creating onboarding solutions that will provide clients an exceptional service. This is a prime opportunity to work with likeminded individuals that want to be on the frontier of driving change within TD Securities.

Your technical skills include:

• Experience in designing solutions
• Experience with small tech tools
• Experience in integrating and connecting data points using API
• Comfortable to manipulate structured and unstructured data
• Building and designing workflows for day-to-day operations
• Experience with Jira & Kanban boards

Your non-technical skills include:

• Communicate proposed designs and progress on the work to customers, team leads, and team members
• Ability to multi-task and effectively support competing priorities
• Consulting experience working with business partners.
• Client management skills and the ability to work with business partners to develop and manage an action plan.
• Responsible for estimating work content and achieving planned timelines
• Excellent interpersonal, presentation and communication skills
• Bachelor's degree in business systems or related field

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet