Garnishment and Information Administrator (15-month FIXED-TERM)

Location(s): Surrey, Vancouver - Lower Mainland
Job Type: (15-month FIXED-TERM)
myWork Options: In-person, Hybrid
Starting Salary Range: $25.12 to -$28.92
Background Screening Requirement:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

Job Purpose

The Garnishment and Information Administrator is accountable for the effective control of all Requirements to Pay, Requirements for Information and Production Orders from the Canada Revenue Agency; Legal Garnishing Orders, Provincial Demand Notices, Requirements-for-Information orders from the Provincial Government; Ministry of Human Resources bank confirmations; Notice of Seizures from Provincial and Federal Courts and Lawyers requesting information relating to Family Law by complying with internal policy and Provincial and/or Federal Government Legislation in a time-sensitive manner. Protect Coast Capital from liability associated with our members' privacy and interests through a high level of member service and by utilizing their strong understanding of Coast Capital's systems, products, and current privacy and disclosure laws and policies.

Accountabilities

Administration

Maintain a record of active and expired garnishments.

Investigate and search banking systems for transaction information to retrieve proper documentation.

Administer bank drafts, monitor bank accounts, and conduct monthly garnishment reports.

Monitor bank accounts review, and process affected accounts from monthly garnishment reports.

Ability to work under specific deadlines, minimizing consequences and penalties for not meeting time requirements. Prioritize accordingly.

Confirm validity and record all received documents that pertain to garnishments, court and government-related orders, and/or lawyers that request personal banking information, including retail and business lending.

Investigate and search the banking system for attachable funds and apply member-specific restrictions through the banking system where required.

Remit funds/bank drafts to the issuing party within established time frames following Coast Capital's policy and legislative rulings.

As applicable to satisfy Requirements for Information, retrieve records from off-site storage locations.; search and pull supporting items from IBS, Central 1 (intra check), ORS, Tara and provide documentation to the issuing party within established time frames following CCS policy and legislative requirements (retain copies for CCS).

Change Management

Keep abreast of government & Central1 policy changes/procedures and technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, including branch staff and other departments, at all times. Actively identify areas that may be improved and present ideas. Act as a resource for the development of existing processes and the implementation of new procedures.

Customer Focus

Provide professional, friendly service to all customers, internal and external. Regularly contact branch staff, partner departments, management and outside agencies to secure and/or provide information. Provide technical support and assistance to all customers. Respond promptly and courteously to all work-related inquiries and problems. Resolve issues to mutual satisfaction, referring others as needed for appropriate assistance.

Ability to communicate with third parties effectively

Follow Through

Communicate to the originator of the garnishment order of any action taken.

Industry Awareness

Work closely with the contact centre, legal department and branches

Obtain, when necessary, a legal opinion or communicate with Central 1 for difficult or unusual circumstances.

Leadership

Provide job shadowing/cross-training opportunities to CCS staff to ensure a better understanding of the position and its responsibilities.

Attend branches to educate and update on garnishment procedures and policy, answer questions, and advise branches on how to respond appropriately when serving garnishments and requirements for information.

Proactive Contact of Customers

Communicate with the member affected by the garnishment order regarding any action taken and explain effectively the rationale for the actions taken.

Risk Management

Responsible for maintaining and storing all file information (Garnishment files, Official Drafts, BCSC investigations, Court documents, Requirements for Information, Criminal Court Production Orders, all Branch and ATM film).

Swear out affidavits regarding any Canadian Revenue Agency Production Orders.

Represent the Credit Union in court as required for legal procedures involving members and government agencies.

If discrepancies are recognized within a document, take action and get a legal opinion or have the document revised.

Team Approach

Support and assist each other within the garnishment department

Coordinate with credit solutions officers regarding files with credit exposure that may become a credit union risk.

Support the branches and admin services by being a resource regarding garnishments and payment requirements. Contact & work with branches to resolve issues that come to our attention due to our working on account (e.g. incorrect use of account, incorrect or incomplete documentation, etc.)

Support the branches, contact centre and admin services by tracking garnishments through CRM.

Skills and Qualifications

Minimum 1 - 3 Years of Job-Related Experience

A minimum of 2 years of experience within the financial industry, acquiring product knowledge (preferably FSR-like knowledge), is required.

A minimum of 1 year of experience working within regulatory requirements is mandatory, i.e., garnishing orders before and after judgment, Canadian Revenue Agency (CRA) requirements to pay, CRA requirements for information, family maintenance enforcement, etc. Prior knowledge and experience of PIPA and PIPEDA are preferred. The incumbent in this position requires the disposition of dealing with outside agencies such as the Canada Revenue Agency, Ministry of Finance, Law Courts, Family Maintenance Enforcement, lawyers and members.

High School Diploma plus some additional post-secondary courses.

Expert knowledge of banking systems (T24/SAM) and familiarity with both IBS Native

Good knowledge of federal and provincial law governs how to proceed with or process regulatory requirements. Understand and apply such laws in their current form or with any future changes.

Experience with Excel spreadsheets and Word

Basic knowledge of Loan Applications system

Advanced knowledge of CCS products, services and policies.

Strong problem-solving abilites

Advanced knowledge of banking products, systems and procedures

Equity, Diversity & Inclusion at Coast Capital
Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.


Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.