Field Specialist In Home

Field Specialist In Home

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Field Specialist Role

The key focus of this role is to work through complex customer issues. They will work closely with all Technicians and Contractors to ensure all standard levels of First Time Right are met and provide coaching/mentorship. The Technicians will reach out to the Field Specialist if they are faced with a problem and need some guidance. In addition, the role would also facilitates training for technicians.

The successful candidate will report to the Field Operations Manager and work closely with all operations teams.

What's in it for you?

• We believe in investing in our people and helping them reach their potential as valuable members of our team.
  
• Competitive Salary
  
• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
  
• Health & Dental Benefits, Pension plan and Stock Matching options
  
• Growth & Development opportunities to grow in Field Operations
  
• Receive mentorship from NCC, HE and other roles outside Tech Ops
  
• Work for an organization committed to environmental protection.
  
• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity - including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.
  

What you'll be doing:

• Diagnose and/or correct complex technical problems for customers and responding to customer escalations.
  
• Provide ongoing mentorship and coaching to Technicians.
  
• Install new Rogers services and products needed to complete installation work as assigned or requested.
  
• Facilitation of training for Technicians.
  
• Leveraging your ability by coordinating onsite complex installations
  
• Collaborate closely with our Product, Sales, and Engineering teams on new product rollouts.
  
• Lastly, you will identify learning and improvement opportunities and provide valuable feedback to various stakeholders
  

What you bring:

• Unwavering dedication to customer experience
  
• Minimum 3-5 years' experience in leadership, training, or related field experience
  
• Strong Commitment to seeing others succeed, and passion for business acceleration.
  
• Ability to work independently and have rock solid organizational skills.
  
• Goal oriented with the ability to work in a fast paced, ambiguous, and rapidly changing environment.
  
• Able to perform and work safely in all types of conditions - indoor and outdoor.
  
• Ability to perform all aspects of the job including (but not limited to) the climbing of ladders, working in confined spaces and the safe operation of hand tools.
  
• Maintain a valid driver's license and must provide a driver's abstract annually.
  

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 180 Briar Avenue (7779), Kamloops, BC
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Inspection
Requisition ID: 320529

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Customer Experience

Location:
Kamloops, BC, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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