Customer Service Representative
Posted 19 days ago
Job Details
Category
Location
Salary
25 to 35 per hour
Job Description
Job Title: Customer Service Representative (Remote)
Location: Remote within Canada
Pay Range: $35 per hour
About Us:
At Elite Auto Tech N Tow, we pride ourselves on delivering reliable and efficient auto repair, towing, and roadside assistance services. We are dedicated to providing exceptional customer experiences and are looking for passionate individuals to join our growing team.
Position Overview:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued customers. Your role will be critical in ensuring a smooth, professional, and helpful experience, whether customers need towing services, auto repairs, or roadside support.
Key Responsibilities:
• Handle inbound calls, emails, and chats professionally and efficiently.
• Provide accurate information about our services, pricing, and procedures.
• Coordinate with the towing and auto repair teams to schedule services.
• Resolve customer concerns with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions in our system.
• Meet and exceed performance goals for response time and customer satisfaction.
Requirements:
• Proven experience in customer service or a related field (automotive industry experience is a plus).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in [mention any required tools, e.g., Microsoft Office, CRM software].
• Bilingual in English and French (preferred but not required).
What We Offer:
• Competitive hourly pay: $[Insert hourly range].
• Flexible scheduling options (remote or on-site).
• Opportunities for career growth and development.
• Comprehensive training and support.
• Benefits package, including [insert perks, e.g., health insurance, paid time off].
If you’re passionate about customer service and want to be part of a team that values professionalism and excellence, we’d love to hear from you!
Location: Remote within Canada
Pay Range: $35 per hour
About Us:
At Elite Auto Tech N Tow, we pride ourselves on delivering reliable and efficient auto repair, towing, and roadside assistance services. We are dedicated to providing exceptional customer experiences and are looking for passionate individuals to join our growing team.
Position Overview:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued customers. Your role will be critical in ensuring a smooth, professional, and helpful experience, whether customers need towing services, auto repairs, or roadside support.
Key Responsibilities:
• Handle inbound calls, emails, and chats professionally and efficiently.
• Provide accurate information about our services, pricing, and procedures.
• Coordinate with the towing and auto repair teams to schedule services.
• Resolve customer concerns with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions in our system.
• Meet and exceed performance goals for response time and customer satisfaction.
Requirements:
• Proven experience in customer service or a related field (automotive industry experience is a plus).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in [mention any required tools, e.g., Microsoft Office, CRM software].
• Bilingual in English and French (preferred but not required).
What We Offer:
• Competitive hourly pay: $[Insert hourly range].
• Flexible scheduling options (remote or on-site).
• Opportunities for career growth and development.
• Comprehensive training and support.
• Benefits package, including [insert perks, e.g., health insurance, paid time off].
If you’re passionate about customer service and want to be part of a team that values professionalism and excellence, we’d love to hear from you!
About Elite Auto Tech
Industry
TechnologyCompany Size
51-200 employees
Application closing date is 2025-01-31
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