Customer oriented Technical Support Specialist

Job Title: Technical Support Specialist

Company: Astrom Training Solutions Inc.

Location: Vancouver/Toronto

Job Type: Full-Time/Part-time

About US:

Astrom Training Solutions Inc., headquartered in Vancouver, is a Canadian-owned technology corporation specializing in providing comprehensive training solutions to the aviation industry. Our expertise spans various sectors, including pilot training, maintenance engineer training, and flight attendant training.

One of our flagship innovations is the cutting-edge Training Management System known as "Galaxy," designed specifically for the airline industry. Galaxy represents a fusion of ICAO evidence-based training methodologies with our proprietary technologies and advanced AI algorithms. This system has the remarkable capability to analyze vast amounts of pilot training data, enabling it to identify individual pilot strengths and weaknesses. Using adaptive learning technology, Galaxy can then automatically generate personalized training plans, catering to each pilot's unique needs, or even for entire fleets like the Boeing 787.

Notably, the same technology can be seamlessly applied to a wide range of applications beyond pilot training. This includes MRO training, flight attendant training, military fighter force training, military airship training, and more. At Astrom Training Solutions Inc., we are dedicated to revolutionizing training methods across the aviation industry with our state-of-the-art solutions.

Job Description:

As a Technical Support Specialist at Astrom Training, you will play a crucial role in ensuring our clients receive prompt and effective technical assistance. You will be the first point of contact for clients experiencing technical issues or seeking assistance with our products and services. Your responsibilities will include:

• Providing excellent software customer service by addressing and resolving technical inquiries via phone, email, or chat.
• Diagnosing and troubleshooting software problems, and guiding clients through solutions.
• Documenting and tracking client interactions and issues in our ticketing system.
• Collaborating with our development teams to escalate and resolve complex issues.
• Assisting clients with installation, configuration, and updates of our products.
• Educating clients on the proper use of our products and providing training when necessary.
• Contributing to the development of knowledge base articles and support documentation.

Qualifications:

• Bachelor's degree in computer science or equivalent work experience.
• Proven experience in software technical support or a similar customer-facing role.
• Strong problem-solving skills and a keen attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in working with ERP systems.
• Ability to work independently and as part of a team.
• Exceptional customer service orientation and patience.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Professional development and training opportunities.
• Flexible work hours and remote work options.
• Friendly and collaborative work environment.

How to Apply:

Please send resume to job@astromtraining.com