Consultant, Customer

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented individual with a proven track record on executing project deliverables.

Our Customer Advisory team in Vancouver is looking for a professional like you with the skills and drive to make a real difference.

We operate across key service domains: brand & portfolio management, customer & growth strategy, sales enablement, service modernization, and marketing effectiveness. Our projects focus on understanding strategy, processes, and technology through the lens of world-class customer experiences.

If you have consulting experience, value a culture of continuous learning and growth, and are passionate about delivering exceptional client experiences, we want to hear from you.

What you will do
As a Consultant in a Big Four Global Consulting Firm, you will participate in projects across our key service domains helping large, complex organizations reimagine their customer interactions by developing innovative strategies and solutions. Furthermore, you understand the power of technology enablers like Salesforce, Microsoft, eCommerce platforms and other customer enablement solutions.

This role is about project, delivery, practice development, and sales.

• Team and project management: you will work with a team of high performers, maintain strong client relations and shape the deliverable of outstanding work products;
• Practice development: you will create followership and can support recruiting, marketing and practice administration as required.
• Business development: you will support the marketing and support of winning the trust of clients resulting in sold work;

You will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods and frameworks anywhere.

What you bring to the role

• 2-3 years' experience delivering client service excellence;
• Minimum of 2 of those years with a professional services firm;
• Have a minimum of a Bachelors degree in Business Management or Commerce;
• Experience in delivering project based, milestone driven work;
• Strategic and intellectual thinker who can deliver strategy, technology, and process through the lens of a digital experience;
• Advanced capability in primary and secondary research methods;
• Advanced capabilities in the development compelling presentations in PowerPoint;
• Experience with enabling customer technologies.

KPMG BC Region Pay Range Information
The expected base salary range for this position is $66,000 to $72,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.