CLK 15R - Shift Lead, Nav Operations

Posting Title
CLK 15R - Shift Lead, Nav Operations

Position Classification
Clerk R15

Union
GEU

Work Options
On-Site

Location
Burnaby, BC V3J 1N3 CA
Langley, BC V3A 8T1 CA
Multiple Locations, BC CA (Primary)

Salary Range
$59,015.56 - $66,749.47 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Health

Ministry Branch / Division
HealthLink BC/Primary Care Division

Job Summary

The Team
The Navigation Operations team at HealthLink BC (HLBC) is dedicated to providing trusted and accessible health information and services to British Columbians and the Yukon 24/7, 365 days a year. This established team, composed of Health Service Navigators, Shift Leads, Clinical Programs Support, and more, play a vital role in triaging patients to the most appropriate area of care, supporting virtual physician consultations, and reducing the strain on emergency departments and other health care providers. Working collaboratively with internal and external partners, including physicians, pharmacists, BC Ambulance and more; this mission-driven team is passionate about enhancing integrated care across the health system, making a real difference in the lives of those we serve.

The Role
This role at HealthLink BC offers a unique opportunity to make a direct, positive impact on the lives of British Columbians and the Yukon by supporting their health journey and helping them navigate the complex health system. As a key member of this dedicated team, you will provide floor supervision, monitor call volumes, and manage real-time staffing to ensure service levels meet defined time and quality standards. Based in Langley and Burnaby, this engaging and purpose-driven position is supported by a professional and collaborative work environment where every contribution helps optimize health outcomes and create a meaningful difference for patients and providers alike.

Qualifications:
Education and Experience Requirements

• Secondary school graduation, or equivalent.
• A minimum of 2 years of recent (within the last 5 years) supervisory experience, or an equivalent combination of education, training and experience may be considered.
• A minimum of 2 years of recent (within the last 5 years) experience working in or supporting a contact centre environment.
• A minimum of 2 years of recent (within the last 5 years) experience in standard computer applications including Microsoft Word, Microsoft Excel, Outlook, SharePoint, and web navigation.

Preference may be given to applicants with the following:

• Experience working in the health sector.
• Who identify as Indigenous (First Nations, Métis or Inuit).
  

Willingness Statements

• Ability to work specific types of shifts, shift patterns, or shift lengths that may range from 7-10 hours.
• Ability to work shifts that may include days, evenings, and weekends to support a 24 hour / 7 day per week contact center environment.
• Ability to work in an environment where schedules are subject to review and change to assure operational needs are met.
• Ability to work in multi-sited offices.
• Ability to work statutory holidays.

For questions regarding this position, please contact Erica.Popovici@gov.bc.ca .

About this Position:
2 Positions available.
Positions available in Langley and Burnaby.
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services, Health Services

Additional Information