CLK 12R - Adjudication Administrator

Posting Title
CLK 12R - Adjudication Administrator

Position Classification
Clerk R12

Union
GEU

Work Options
Hybrid

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$54,387.32 - $61,395.95 annually

Close Date
10/22/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Children & Family Development

Ministry Branch / Division
Provincial Centralized Services Centre Branch/Specialized Provincial Services/Service Delivery Div

Job Summary

The Team:
The Adjudication Administrator Team is an established group of approximately 45 adjudicators dedicated to providing essential support through Specialized Provincial Services. This team collaborates closely with program support clerks, team leads, trainers, and program specialists focused on administering programs such as At Home Medical Benefits, Autism Funding, and Strengthening Abilities and Journeys of Empowerment (SAJE). Their work significantly impacts families and young adults across the province by ensuring they receive the necessary support and resources. Team members take pride in their collaborative environment, where their combined expertise fosters a culture of excellence in service delivery.

The Role:
As an Adjudication Administrator, you will assess eligibility under relevant Acts and program policies while initiating agreements and benefit plans/orders. This position operates within a call center environment, responding to inquiries from the public and various agencies. Your responsibilities include interpreting program policies, procedures, and requirements for parents, service providers, and the general public, as well as addressing inquiries regarding the status of applications and submissions. This role offers candidates the opportunity to make a meaningful difference in the lives of citizens, making it an inspiring and fulfilling career choice.

Qualifications:
Education and Experience Requirements

• Minimum Grade 12 graduation or equivalent (GED).
• Minimum one (1) year clerical/administrative experience.
• Minimum six (6) months of experience working in a fast-paced client-service setting.
• Minimum six (6) months of experience interpreting and applying policy, legislation and regulations.
• Minimum six (6) months of experience with keyboarding, word processing and database applications.
• Minimum six (6) months of experience performing financial calculations.
  

Preference may be given to applicants with one or more of the following:

• More than one (1) year clerical/administrative experience.
• Experience working in a call centre environment.
• Experience using ICM (Integrated Case Management).

For questions regarding this position, please contact Janice.Creuzot@gov.bc.ca .

About this Position:
Flexible work options are available; this position may be able to work from home up to 4 days a week subject to an approved telework agreement.
This posting is to establish an eligibility list to fill future permanent and/or temporary vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services

Additional Information