Change Management & Engagement Lead, Program Management Office

Change Management & Engagement Lead, Program Management Office

CST Program Management

Vancouver, BC

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence.

The Change Management & Engagement Lead, Program Management Office, is responsible for supporting the change management initiatives for Regional Digital Solution projects across Providence Health Care, Provincial Health Services Authority, and Vancouver Coastal Health (the "VPP") in a manner suitable to each health organization's culture to maximize employee adoption and usage and minimize resistance.

The role focuses on changes to business processes, systems and technology, job functions and organization structures, as well as creating and implementing change management plans that minimize resistance among clinical users and maximize user engagement. The Change Management & Engagement Lead works to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees and applications and clinical information system solutions users in the organization. The role is responsible for the creation and implementation of change management strategies, providing change coaching and support to managers and supervisors as they help their staff through the same process. Additional support will be required for project teams in integrating change management activities into their project plans.

What you'll do

• Applies a structured change management approach and methodology for the people side of change caused by projects, organizational changes, and other change efforts within health care primarily across the VPP. Develops a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Initiates, cultivates, and maintains an effect change network of change champions and develops influence within the network and provides change related coaching, mentoring, and support to change champions.
• Identifies potential people-side risks, anticipates points of resistance, and develops specific plans to mitigate or address the concerns (identify resistance and performance gaps, develop, and implement corrective actions).
• Conducts readiness assessments; evaluates results and presents findings in a logical and easy-to-understand manner.
• Develops a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan, in collaboration with leaders and vested parties.
• Supports the execution of plans by employee-facing managers and business leaders.
• Provides active and visible coaching to executives and leaders who are change sponsors.
• Creates and manages measurement systems to track adoption, utilization, and proficiency of individual changes.
• Creates and enables reinforcement mechanisms and celebrations of success.
• Works with project teams to integrate change management activities into the overall project plan.
• Works with, Learning, Human Resources and Organizational Development specialists in the formulation of plans and activities to support project implementation.
• Facilitates knowledge transfer from clinical staff to project teams regarding clinical workflows and business processes.
• Performs additional duties as required.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master's degree in Organizational Development, Organizational Change, or Business Administration and seven (7) years of experience in leading change or technology change in a health care setting. PROSCI Certification or equivalent experience of change management principles and methodologies is an asset.
• Demonstrated recent knowledge of the systems, culture and organizational systems intelligence in a health care organization.
• Demonstrated experience in leading change in a clinical setting.
• Demonstrated expert knowledge and leadership in Organizational Change.
• Demonstrated experience leading a team and fostering a respectful, motivating and supportive environment.
• Demonstrated expert knowledge in change theory and adoption principles and how these principles can be translated into implementation strategies to generate positive outcomes for patients.
• Demonstrated problem solving and root cause identification skills.
• Demonstrated ability to manage relationships and influence senior leadership.
• Demonstrated analytical and decision-making abilities.
• Demonstrated knowledge of Lean or related process improvement principles.
• Demonstrated ability to see the "whole picture" in relation to the project.
• Proven ability to influence, engage, collaborate on and coordinate change activities successfully and positively across multiple organizations.
• Exceptional verbal and written communication skills.
• Ability to translate complex ideas and technical concepts into compelling visuals
• Familiarity with project management approaches and methodology.
• Experience with large scale organizational change efforts.
• Experience with strategic planning and tactics and problem solving and root cause analysis skills.
• Ability to influence others to move towards a common vision.

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their learning journey related to Indigenous-specific Anti-racism, Indigenous Cultural Safety and Humility, DEI and anti-racism.
• Works collaboratively with appropriate Indigenous teams and Diversity Equity and Inclusion departments to ensure holistic application of culturally safe, equitable and anti-racist lenses.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $$88,990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1885 W Broadway, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 171670E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of September 3, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.