Business Systems Analyst, Pulp Manufacturing

Posting ID:
27844
Position Type:
Regular
City:
Prince George, BC, Canada
Location:
CAC - Canfor

You are an analytical problem solver who gets excited about data, technology and analytics! You are a natural leader gets others to willingly cooperate and engage with you, regardless of your position in the organizational chart. You are dependable, an active listener and your brain is naturally wired to work on multiple complex tasks simultaneously. In the fast-paced world of technology, you're someone who always has their finger on the pulse of the industry.

Reporting to the Director, Pulp IT, you'll will support, improve, and implement manufacturing systems at Canfor. You'll partner with Canfor Pulp and other business units in the delivery and continued support of Canfor manufacturing systems. The current suite of systems includes an Enterprise Asset Management System - Synergen (Oracle Utilities Work and Asset Management), a Manufacturing Execution System (Elixir), a data historian (IP.21), a data warehouse, and others.

A day in the life of the Business Systems Analyst includes:
Analysis, Solution Definition and Support

• Support, maintain and enhance Canfor Pulp business applications to assure their availability, reliability, and performance.
• Effectively resolve production problems in a timely manner.
• Monitor, troubleshoot and respond to support requests for systems supported and ensure all service level agreements are adhered to.
• Work closely with system vendors and internal resources to analyze and troubleshoot issues, provide recommendations for resolution. Follow the fix through to testing and production implementation.
• Collaborate with users from the Canfor Pulp business unit to analyze and develop clear business requirements and lead projects to deliver enhancements to existing systems or to deliver net new applications
• Use influence to guide Operations in extracting value and insight from systems.
• Participate in efforts to:
  • Establish system roadmaps
  • Consolidate and eliminate systems where possible
  • Assist in developing governance guidelines for each system
  • Present information via reporting and dashboarding systems
• As part of the change management process test and confirm solution readiness by developing test plans, coordinating user testing, executing to the plan, documenting progress, and working with vendors and internal resources to correct issues identified.
• Provide regular reporting regarding system support activities, service Level agreement tracking and other reporting as requested.

Project Delivery

• Provide the necessary analyses, requirements gathering and project management oversight to deliver projects on time and on budget.
• Accountable for effectively planning project-related activities.
• Provide input into the development of capital and operating budgets.
• Ensure current and accurate system documentation, and develop, provide, or coordinate system training, educational tools and materials including knowledge base articles for systems supported

For this role, you'll come equipped with:

• University degree (Business, Management Information Systems or Computer Science) from a recognized university and/or technical diploma with systems and business experience.
• 5 years experience in supporting, implementing and optimizing business systems either directly through systems support or indirectly through service desk / help desk involvement or other systems support activities.
• Proven capability to accurately prepare written business correspondence that is coherent, grammatically correct, effective, professional, and engaging.
• Experience or familiarity with Pulp manufacturing operations is desired.
• Experience with the following systems is preferred:
  • Oracle Utilities Work and Asset Management (Synergen), Elixir, IP.21, Data Warehouse
  • Oracle and SQL Server databases and toolsets (PL/SQL, TOAD, etc.)
  • Reporting and BI toolsets (Crystal Reports, Power BI)
  • Cloud and mobile technologies
  • Power Apps
• Organized and able to manage multiple and shifting priorities.
• Excellent:
  • Written and oral communication skills
  • Analytical, mathematical, and creative problem-solving skills
  • Listening and interpersonal skills
• Experience working in a team-oriented, cross functional, collaborative environment
• Logical, efficient and practical
• Keen attention to detail
• Self-motivated and directed
• Ability to:
  • Effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Conduct research into systems issues and products as required
  • Communicate ideas in both technical and user-friendly language
  • Maintain awareness of technological change in the industry
    

The salary range for this position is: $80,000.00-$100,000.00

Please Note: The range provided is for base salary only. In addition to base salary, Canfor proudly offers its employees a comprehensive and competitive total rewards package. It features programs such as performance-based incentive plans, recognition programs, benefits, paid leaves, pension plans with base and matching contributions, savings options and robust health & well-being initiatives. We also continually invest in the development of our talent to help them thrive professionally and personally. Above all, we are proud to offer our employees a value proposition that promotes diversity, equity and inclusion and fosters an environment where talent and performance is recognized and rewarded.

Don't check off every single bullet point? At Canfor, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.

Our people-focused approach prioritizes safety, embraces diversity, valuing everyone's unique qualities. We believe that inclusion and diversity are crucial for our productivity, creativity, innovation, and competitive edge. Our recruitment process is fair and equitable, based on qualifications and experience.

We appreciate all candidates' interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments, references, and criminal record checks, depending on the role and location. #CADS #LI-ZM1

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