Assistant Front Office Manager

Posted 5 days ago

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Job Details

Full Time

Location

Whistler, BC

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

Ski/Mountain Perks!Free passes for employees, employee discounted lift tickets for friends and familyAND free ski lessons
MORE employee discounts on lodging, food, gear, mountain shuttlesAND during the summer on bike haul, golf and other activities
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program

Seasonal Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

Job Summary:

Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Front Office team. As part of the Front Office department, the Assistant Front Desk Supervisor provides the highest level of Owner and guest experience to all. The main responsibility is the day-to-day function of the front desk and ensuring that all staff have the necessary tools to become successful. This role makes decisions effecting Guests, Associates and operating procedures that contribute to the overall success of both the Front Office and Lodging Ovations.

Job Specifications:

Shift & Schedule Availability: Full Time / Year Round
Location: Legends, Whistler, BC

Job Responsibilities:

Embrace Lodging Ovations' Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Lodging Ovations Owners and Guests.
Review all reservation reports on a daily, weekly and monthly basis, noting any special Guests, special request etc. and take appropriate action.
Follow up with an Wholesale bookings, reservations to ensure payment is collected
Allocate rooms in IQW for expected arrivals and future bookings
Provide Front Desk and Overnight coverage when scheduled.
Ensure all Guest issues are resolved in a timely matter.
Train new hires for Front Desk, Conference Services and Night Audit
Manage day to day operation of all three properties; working with the Engineering and Housekeeping departments to uphold the property to the highest standards
Follow-up on VIP arrivals and welcome cards/amenities.
Provide leadership to the Front Desk team.

Job Qualifications:

Tourism/Hospitality Post-secondary education an asset
Previous Front Office/Reservations experience an asset
High level of integrity and maturity
Flexibility and a positive attitude
Administrative and computer skills
Excellent communication and relationship building skills
Detailed, accurate, organized and disciplined
Work shifts and carry a cell phone for inquiries

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 488187

About Whistler Blackcomb

Whistler Blackcomb has become synonymous with towering peaks, deep snow, innovative ideas and the passionate people who are drawn to it all. Pacific storms collide with the Coast Mountain Range, reliably depositing over 38 feet of snow each year. Vast alpine bowls and ancient glaciers stretch down to meet a seemingly endless variety of glades, groomers and learning areas that make up the most terrain in North America. The world record-breaking PEAK 2 PEAK Gondola stretches 4.4 kilometres between the tops of the two mountains to provide an unparalleled experience and a glimpse at an engineering feat. Whistler Blackcomb is late-autumn hikes to pristine peaks covered with wildflowers and wildlife. It’s spring glacier skiing and riding on Blackcomb’s renowned glacier. And it’s long, warm summer days that start with ripping trails in the world’s best mountain bike park, and end with beers on a sunny patio. It’s early-morning alpine trail runs, late afternoon barbecues and evening outdoor concerts. It’s the inspirational pull of the mountains, and the gravitational pull that fuels all the adventures within them. Whistler Blackcomb is proud to be associated with the following companies: TELUS, Coca-Cola, Acr'teryx, Kokanee, GMC, Nintendo, Monster Energy, American Express, Smirnoff, The Globe & Mail, Jackson Triggs, GORE-TEX, GoPro, Samsung, Icebreaker, Black & Decker, Blackcomb Aviation, Quiksilver, Nestle, and Oakley. Whistler Blackcomb Holdings Inc. owns a 75% interest in each of Whistler Mountain Resort Limited Partnership and Blackcomb Skiing Enterprises Limited Partnership. Whistler Blackcomb Holdings Inc. is listed on the Toronto Stock Exchange under the symbol "WB".