Area Office Support Analyst

Overview

Want to use your expertise to connect to an IT career with a difference? As an area office support analyst with WorkSafeBC, you'll do just that. Using leading-edge technology, you'll help connect British Columbians to healthy and safe workplaces - providing support for injury prevention programs, rehabilitation services, workplace insurance, and strong health and safety cultures.

In this role, you'll be responsible for supporting area office end users in their use of technical services by resolving tier 2 issues with user applications and provide consultation to end users when needed. You'll leverage your strong technical support experience to analyze and resolve issues related to Microsoft technologies and applications, video conferencing, mobile device and print system technologies. You'll also partner up with cross-functional IT teams to develop project scope and plans for a wide variety of applications to establish minimal standards for effective use of end user products.

Where you'll work

At WorkSafeBC, we offer a model that combines the convenience of some remote workwith the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work three or more days a week in our Richmond office.

The analyst will be required to travel to WorkSafeBC offices located in the lower mainland, Fraser valley and other BC offices as and when required.

What you'll do

As an area office support analyst you will:

• Provide day-to-day technical support services to end users to resolve technical problems such as hardware, software or other application issues
• Support tier 3 teams on deployments of new infrastructure hardware and network
• Liaise with all levels of IT to discuss proposed improvements to client resources and evaluate alternate systems
• Write and maintain documentation of products and their use within the end user environment
• Facilitate training sessions to enable users to utilize and maximize internal products and new systems as they are implemented

Is this a good fit for you?

We're looking for someone who can:

• Communicate effectively with various technical and non-technical stakeholders
• Prioritize multiple and concurrent technical issues and user service requests to ensure satisfactory service levels for clients
• Think critically to resolve complex technical problems in a timely manner to ensure smooth business operations
• Research new technologies and software packages for specific projects
• Can travel within BC to various office locations

Your experience and educational background:

• Degree in Information Technology or IT related discipline
• A minimum of 5 years of experience in a technical support or end user support environment
• Experience in providing tier 2 technical support in an enterprise environment
• Experience in networking technologies
• Experience in resolving technical issues in a fast-paced environment

An equivalent combination of education and experience will be considered.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check.
• Confirm you're legally entitled to work in Canada.

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy is suspended effective January 9, 2023; however, we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer .

Salary: $41.55-$44.87/hourly

Want to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Any additional application materials must be received by email to HR Talent Acquisition (SM) by 4:30 p.m. PST on the closing date of the competition.