Account Specialist II

Application Deadline:

10/04/2024

Address:
VIRTUAL(R)59 - REMOTE/TELETRAVAIL - ON - BMO

Job Family Group:

Customer Shared Services

Execute the end-to-end process for Canadian debt sales, including but not limited to performing extensive data analysis to determine which accounts can be sold, perform processing to move accounts through the ECP workflow, submit bulk requests to update host system data, prepare and distribute contract documents for execution, ensure appropriate risk controls are in place and functioning. Oversee that debt sale accounting is completed accurately and in a timely manner, recommend and implement measures to improve efficiencies and reduce manual processing, participate in audit and compliance validation activities, manage buyer requests, participate in RFP and strategy projects to ensure BMO is maximizing revenue to the bank. Participate in development and implementation of system / technology enhancements that continually improve processes, prepare, and distribute monthly reports, reconcile all account discrepancies, and maintain master documentation for all accounts sold. Must be a self starter and autonomous, able to deliver on accountabilities independently and collaborate with others.

• Delivers exceptional customer service that builds trust through process expertise, service, and support to internal BMO colleagues within Canadian Collections, other lines of business and external partners.
• Develops rapport and instills confidence with buyers to develop credibility and earn their trust as relationship manager.
• Addresses escalated buyer questions, requests, and transactions.
• Executes the end-to-end processes/procedures for debt sale.
• Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
• Identifies emerging issues and trends to inform decision-making.
• Develops action plans and solutions to maximize recovery and safeguard the Bank's interests.
• Act as a key support contact to assist departments in achieving goals.
• Reviews accounts and analyzes data and information to determine whether accounts are eligible for debt sale; provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports, creating and updating pivot tables.
• Completes report audits and spot checks as required.
• Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
• Collaborates in efficient functioning of collections life cycle and understands downstream impacts on decisions to quality of debt sale populations.
• Follows documented policies and procedures to execute transactions, activities, and processes.
• Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
• Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Experience in similar field or in-depth understanding of Collections process
• Microsoft office expert
• Strong verbal & written communication skills
• Proven collaboration & team skills
• Analytical and problem-solving skills
• Exceptional data analytic skills
• Influence skills
• Data driven decision making
• Attention to detail, report accuracy
• Self starter

Salary :

$42,300.00 - $78,400.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.