Security Dispatcher / Operator

Posted 2 days ago

Job Details

Full Time

Location

Job Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
Do you have superior customer service skills and a passion for helping people? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team!

The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Our Operators are responsible for facilitating communication between our Security Officers in the field, clients on site, and Paladin management, throughout the province, by utilizing phone, radio, and email regarding site safety, extra coverage request, emergency situations, and more.

RESPONSIBILITIES:

•Handle incoming / outbound calls and email communication
•Dispatch alarm response calls
•Initiate after-hour emergency service calls and security requests
•Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
•Document all information into comprehensive reports
QUALIFICATIONS:

•Customer service and administrative experience
•Excellent communication (both verbal and written) and interpersonal skills
•Strong computer proficiency, specifically in Microsoft Office
•Time management, organizational & prioritization skills
•Discretion in handling confidential company and employee information, procedures, facilities systems, etc.
•Strong security knowledge and situational awareness
Pay Rate: $19.50/hour, with an increase to $20.00/hour upon successful completion of 3-month probation period

Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.

This is a Full-Time position

About Paladin Security

Paladin Security Group is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to offer.