Technical Account Manager

Posted Yesterday

Job Details

Full Time

Location

Job Description

Description
As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Job Responsibilities

• Collection, analysis and change recommendations of configuration information

• Collection and analysis of customer network information

• Collection and analysis of packet trace information

• Recommend actions based on analysis

• Customer education (gaps in networking, product knowledge etc

• Installation and configuration assistance

• Reproduction of customer environments on lab equipment

• Follow up technical cases and manage the right expectation until the closure of the cases

• Conduct weekly status conference calls with customers to report status of open issues and projects.

• Conduct quarterly site visits for your managed accounts.

• Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)

• Develop best practice deployment and troubleshooting methodology documentation.

• Analysis of support request, completion of requests for information and documentation

• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills Required

• Minimum of five years relevant professional experience preferably in the network industry

• Strong network security and routing experiences

• Scripting and Windows server app experience

• Exceptional customer service orientation and strong communications skills

• Proficient with MS Word, PowerPoint, and Excel

• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications

• Willing to travel

Educational Requirements

• Bachelors degree and/or relevant experience

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About Fortinet

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Our customers include enterprises, service providers and government entities worldwide, including the majority of the 2010 Fortune Global 100. Fortinet’s flagship FortiGate product delivers ASIC-accelerated performance and integrates multiple layers of security designed to help protect against application and network threats. Fortinet’s broad product line goes beyond UTM to help secure the extended enterprise – from endpoints, to the perimeter and the core, including databases and applications. Fortinet is headquartered in Sunnyvale, Calif., with offices around the world.